TUNA'S BARBERSHOP — Local services in Crandall

I am deeply saddened by the experience my son and I had at this barber shop. We decided to try a new place for his haircut, and unfortunately, it did not turn out well. When we got home, I was shocked to see how poorly his hair was cut. The atmosphere of the shop was great, and the barber seemed to listen to my instructions. However, the final result was far from what we expected.

There was a noticeable gaping hole in his haircut that was cleverly hidden until he took a shower. It’s disappointing that the barber didn't inform me about the mistake, as I would have appreciated honesty. Instead, I was charged the full price and even tipped, unaware of the poor job done.

To make matters worse, we had a very important event to attend, and now I can't even comb my son's hair without seeing the huge part. It’s truly disheartening. While I understand that mistakes happen, transparency would have made a significant difference. Sadly, this experience has left me reluctant to return.

I hate writing negative reviews, but I wouldn't want anyone else to go through this.😭

Update: response It's quite surprising to be told not to get a haircut before a special event. When should we go then? If we're not supposed to try new places, how will we ever find out what we like or dislike? What if my regular barber was busy? You don't know the circumstances, but to tell someone not to try a new place is beyond me.

As I mentioned before, we didn't notice the issue until we got home. I'm not asking for a refund, but it's disappointing that instead of acknowledging the mistake and addressing it, the response was to deflect and suggest that we were at fault for trying a new place. If you can't see the line and say, "Wow, okay, maybe that is wrong," then there's a bigger issue at play here.

The core problem is not just about the mistake itself; everyone makes mistakes. It's about how you handle them. Honesty and integrity are crucial. Instead of hiding the issue and implying that the customer is wrong for trying a new place, a more straightforward approach would have been appreciated. It's about owning up to the error and figuring out how to move forward.

Acknowledgment and a sincere effort to make things right would have...

Im typically not one to leave a review, much less be confrontational, but man was my son’s haircut experience SO unpleasant. I picked Alex because his bio on the appointment page said he “specializes in kids cuts“… but we started off the appointment inhaling the smell of cigarettes.. not sure if he had JUST smoked, but if he did, why? If you know you have a kids cut appt coming in? Then the cut starts.. I mention I wanted a low fade on each side of my son’s hair, and the fade ended up almost on top of his head. (Okay I may be exaggerating a bit, but it was definitely HIGH.) Then once we get to the other side of my son’s head for the fade, it’s only partially faded. THEN, we get to trim the top/back of his hair, and it almost seems as if he had kitchen scissors cutting it in a circle around his forehead — and by this I mean the cut was very choppy. I’m no barber by ANY means.. but I’ve seen my son get his hair cut plenty enough to know that’s not how you do a trim. In fear of chopping off too much hair, I did not say anything. I would prefer to go somewhere that can actually fix the trim how it should’ve been to begin with.

Editing to add: As a barber who “specializes in kids haircuts” you should most definitely not be getting upset or frustrated when a kid moves. And much less be pushing a TWO year olds chin up forcefully when he’s been cooperating and still for the majority of the cut. If you did not feel comfortable or up to doing the haircut of a toddler, you should...

Came by this shop after making a last minute appt before going out of town. Thankfully, Titian was able to fit me in. I’m generally skeptical about unknown people dealing with my beard maintenance but something told me to try them out and I’m certainly glad I did! I received a hot towel razor shave with a beard trim. The overall experience was amazing! The atmosphere was extremely inviting and Titian made sure I was comfortable and straight the entire process. He was thorough in explaining what was happening at each step. I was so relaxed I dozed off a few times! Totally unexpected but undoubtedly an experience to remember. I was even advised to some beard maintenance product which I had been in need of for some time. He just earned a new client! Highly recommend you hit him up and get...