Hensons Metal — Local services in Cresson

Husband and I visited this store for the first time and we will never return ! We went into the store and we were the only customers there walking around for at least 15 minutes looking for a certain item . There were 3 male employees at the counter who ignored our presence the whole time we were there . We looked at them and they even made eye contact with us but continued to ignore us . We know how it feels being an interracial couple to be discriminated against and they were the perfect example of true racism / bigotry of the ( good ole boy ) America ! When we walked out they still refused to speak or acknowledge us . So we left there and decided not to go to the big box hardware store , so we chose to go to the next closest hardware store in which was Rowletts Hardware Store in Godly , Tx . We were greeted with a smile as we entered the store for the first time ever . The employee was very helpful and he had a smile the whole time he assisted us . He talked to us as if he had known us for years ! We informed them that it was our first visit to their business and how badly we were treated at their competitor near-by . We were proud to spend our hard earn money at a business that truly accepts us regardless of our race or our appearance . If we could give a zero rating we...

I spoke with Jennifer. It’s been quite a long time since I’ve had such incredible customer service. She went way above and beyond assisting me and had great follow-up. It would have been so easy for her to just say “No, we don’t have any”. I taught exceptional customer service courses with American Express and I would have hired her immediately. She is an asset to this company! Thank...

This place was unexpectedly awesome. I went to get some expanded metal, and they had it much cheaper than anywhere around, I drove 2 hours to get it because it was such a good deal. The best part was the service. Impeccable service. They thanked me for my business, were super friendly, and even walked me to the section for some other parts I was looking for. Can not...