Evolve for Inner Peace — Local services in Crystal Lake

I purchased a beautiful Amethyst pendulum for $17 seven months ago. I held it a couple of times and then placed it in a box and have not used it due to personal obligations. Yesterday I took it out of the box, and it fell apart at the top section. I'm not sure if the wire was too short or why it didn't hold. I took it back to Evolve to let them know about the quality to inform their supplier, and the owner was unnecessarily rude. He said he couldn't warranty it because it's past three months. I said I understand, but it's odd for not having any use that this happened and asked how I might repair it. He said to leave the top portion off and clip the wire sticking out and use it as a shorter version. He wanted to cut the wire off. I asked him not to and said I might be able to wrap it around the ring part. He said, okay, whatever. I put it back in the bag and said it was a shame it fell apart so quickly because I really love it, then I started to leave. He inappropriately responded that it's an inexpensive piece and it is what it is. I replied that his comment was not very nice and began walking out. He said, what's not nice? I can't replace it. I turned back and told him that what he said was insensitive because the price is relative to the person, and it showed a lack of customer service. He never once said, sorry this happened. I informed him I didn't come into the store expecting him to replace it. I'm a long-term customer, and I only wanted to give him feedback about the quality to contact his supplier. He said, fine, I will. His communication revealed he sells non-quality items and doesn't care about his customers.

OMG! It only gets worse with this store's inability to understand customer service. I received a phone message from the owner asking me to call her back. When I called back, she said I heard my husband's side of the story; now I want to hear yours. I was taken aback by her talking to me as if I was a child. I said, what do you mean by my side. I wrote a review to tell you how disappointed I was. She said I saw the one-star review. I said, well, then you know about the item that fell apart in a short amount of time and that I stopped by to provide feedback for you to give to your supplier, and your husband was aloof and responded inappropriately. She said, do you want me to fix it? Her tone sounded very combative. How hard is it to say that is unfortunate? I'm sorry that happened. Having them repair or replace it was not why I stopped in. If they were better at customer service, they would have known I was a long-time customer, and all they needed to do was recognize that and say sorry for the inconvenience. We appreciate you letting us know, and we will contact our supplier. Not once did they acknowledge I was doing them a favor by giving them feedback. I had no intention of writing a bad review, but it's not right when I tried to do something nice and received poor treatment. To make matters even worse than they already were, she had the nerve to say, "I think YOU may have misunderstood my husband." What kind of a store owner blames the customer. When I pointed that out to her, she said I'm not placing blame; I said YOU "may have." Seriously! Are you not hearing yourself. Had they been nicer, I would have taken my review down. But in good conscience, to others who buy from them, I could not. I told her my review stands, and she replied there is nothing left to be said. I lost total respect for a local store I once liked to shop.

Thank you for the response to my post. It's a shame no one said those words when I was in the store or during our phone conversation because all of this could have been avoided. Kindness...

This shop seems to have everything! They have musical instruments, crystals, oils, sprays, books, jewelry, art, plants, practitioners, classes, etc., etc., etc. Honestly, they have so much and it is constantly changing and 'evolving' to encompass even more. The store is open and clean and feels fantastic! There is a couch in the back of the store for patrons to relax and catch up with friends on or to review books that they may wish to purchase. There is a large classroom in the lower level with complementary teas & plenty of comfortable seating from cushions to chairs. Evolve is located in the heart of the beautiful historical district of Crystal Lake where there is a fantastic farmers market during the warmer months and plenty of other shopping and dining. In fact, this part of town also encompasses a second metaphysical store that is located just 2 blocks away. It truly is a magical part of town. Evolve has also just expanded its walls to add more room making the store feel open and allowing the amazingly large inventory more room to spread out and grow in. As much as I love the location, the classes and the products for sale, the stars of this place are the people who work here. Melinda and Don, the owners, are incredibly knowledgeable and are always happy to answer any questions about their products, about what you may be looking for or just about things in general. The people they hire are also very helpful and knowledgeable. They are all so friendly and I always feel free to just look around and never feel pressured that I should buy anything. This is a friendly place, in an awesome space, with an amazing amount of items for sale and...

I had a lovely interaction with the shop owners wife. I felt welcomed into the store and enjoyed the warm space they intended to create. I want to say it was peaceful, but after leaving the store I can’t say.

Outside of the interaction with her, I felt the energy was very off in the store. I was excited and full of energy to visit and explore. I left feeling drained with a headache which is odd especially leaving a metaphysical store you should feel refreshed and not drained. It felt as if there was some type of spell work being done in the store, and not the good kind. I came home to cleanse myself of the energy by calling my power back and focusing on the store. With that small ritual my headache went away, instantly to say the least.

I won’t be returning anytime in the near future because of this. Which is a shame because I love the variety of items that you can purchase in the store- the biggest variety I have seen in a metaphysical store that you can physically visit.

I don’t feel comfortable with my energy being tapped into and manipulated in some kind of way. I’m really hoping it wasn’t the shop owners but since I don’t know anyone personally there’s no telling who was behind the off balanced energy.

I hope the owners can address this concern. For the intention of creating a peaceful space I felt it right to say something in hopes of things...