Karat Gallery Jewelry & Gift — Local services in Crystal River

Dropped off a watch around the first week of Dec 2016 to have mositure removed. Got the watch back in Feb 2017. Paid for the service and got outside the mall and see that the crystal still had mositure inside. Walked right back into the store and asked them to return the watch to the watch repair guy and fix the problem. Waited for over a week and not even a phone call from the owner. So i called to complain and find out when the watch would be ready. The owner, Steve made excuses and tild me he would. All me right back after he had gotten in touch with his repair guy. Crickets for a week. When i call again, again i get excuses. I finally get the watch back today and there is still mositure in the watch. To top it off thr ownwr proceeds to tell me that his repair guy explained to him that the watch is a wind up and that they pressure tested the watch as well as took it apart again and oiled the workings etc... Blah blah. 1, the watch is an automatic. 2, if had been taken apart, dried out and oiled, one would think the crystal would have been cleaned each time. 3. Three months to get my watch back after paying for a service that they did not provide. Three trips into the store. 4, twice there were no follow up calls to inform me of the status . MAJOR inconvenience thos has turned out to be and im right back to having a watch with mositure on it. Mositure that has been in the watch for three months going on four. I DO NOT RECOMMEND THIS PLACE FOR WATCH REPAIR...

Don't know why the bad reviews but as a long time local I got my tux rentals for my senior prom in high school as well as several of my best freinds' weddings and never had any issues. The owner has always been really chill. Not sure who's been working there lately but they haven't been in business as long as they have for nothing. Hope you guys get...

Selected and ordered ties (purchased not rented) for my wedding. Was quoted a price with a written estimate. When picking up (8 days before wedding) price had doubled. Stated the girl who took the order "made a mistake." Refused to honor their own written estimate. I...