Onelife Fitness - Vickery — Local services in Cumming

Update: As any great company and organization, One Life did right by me due to my complaint mentioned below. Upper management reached out to me personally as promised and we had a great productive conversation that led to great outcomes for both parties and they truly showed empathy towards my experience and made something great out of nothing. I really do appreciate all of their efforts. (I am changing my rating due to this follow up experience) Thank You

So I am writing this review in efforts to make sure that this leads to better customer service training for your front desk staff. Today i was invited to your gym by a member of your gym and my friend said come to my gym today I pay $20 per month and maybe i can help get you the same price. Once i arrive we begin asking the front desk girl who is running the show and we start inquiring about the $20 membership which i clearly can see through her rude facial expression that the $20 membership doesnt exist and itd an old. Grandfathered price but she is not even listening to us or looking at us eye to eye she is simply shaking her face no no no and staring at the ceiling as if we were bothering for even attempting to ask her for that pricing. So within one minute of that interaction I simply said forget it , I will go to the dawsonville bew location and get their new promotional price of $24.99 no problem at all. I then asked her can you help me open up an account with that special pricing and she said yeah but we will be on the phone all day long attempting to make that happen , I will give you the number and you can just call yourself….. really? Like who even says i dint think thats a great idea because I have to call it in for you and we will be in the phone all day long??? Thats just horrendous. I am a VP of client account sales and customer service is literally my life and bread and butter and I am passionate about good service and this was one of the worst experiences ever especially being a new resident of the state of Georgia , it left such a bad taste in my mouth. You work there, do your job nicely and to the best of your ability, you dont even have to help me with the specisl pricing because theirs rules and protocols and I understand that fully but treat me with respect and help me find a solution and if you hate your job that much that you cant be great at what you do then find another job. Thank You

Please note to all readers, this is not a direct review to the gym and its equipment and ammentities, the gym looks lovely and i am sure your work out experience will be great but part of the experience is the customer service and I simply did not...

Well I would have given this gym a 5 star as the facility is very nice… however, if you ever go to cancel your Membership your in for some possible headaches. So me and my fiancé signed up together at the same time. From my understanding we each had separate account numbers. We are relocating to Florida, we both submitted our cancellation request in writing to the email that was provided. They canceled my fiancé‘s no problem then asked if they would like to cancel me as I’m an associate member under his account. We replied back yes please cancel both of us. They processed his cancellation without a problem but then came back and said I need to show proof of relocation which includes a very standardize checklist such as lease utility bill military orders a letterhead from a new employer pay stubs etc. when I asked why I need to show proof of relocation and Brandon does not I was not given any answer they skipped right over that . normally this would not be a problem, however our relocation is not “typical”. We are relocating to Florida this week and living in our RV at a monthly campground. I sent them our RV reservations explain the situation that we will not have a lease as we are living in the RV that we own I also provided them documentation of notice to our current landlord canceling our current Georgia lease as well as announcements that we have moved the business that we personally own. Since that criteria did not fit their standardized checklist they will not cancel my membership. The only way to cancel this is through a pricey buy out. As you can imagine with moving the last thing I wanna deal with is going back-and-forth on a gym membership as I have boxes to pack. I bit the bullet so to speak, paid the cancellation buyout fee which I feel is wrong and poor business practices as we are truly relocating. Hence what’s urged me to write this review.Unfortunately for one life, due to this Cancelation process, I will not be a future customer ever again. It’s very short sighted - Capturing my 90+ buy out but loosing me as a forever customer. Just sad b/c I really...

I was completely happy at my former gym which was Lifetime Fitness but I moved and the Onelife was closer. When I went in to sign up I was told I could sign up for a month to month membership which could be cancelled at any time. DO NOT BELIEVE THEM!!!! I decided to end my membership and was told that you can have a month to month membership after completing your enrollment period of 12 months which means they sign you up for a one year contract and you end up having to pay for an entire year no matter what or have a cancellation fee which will end up being just as expensive so they get an entire year out of you no matter what. Now I signed up in August of 2018 and was charged a Use fee of $39 which they say everyone is charged that fee each year yet I had not even been there a whole year so they charged me twice in 6 months. Nice SCAM. Also, once you sign up the lady in charge of their fitness classes will endlessly hound you to sign up for classes with an instructor even after telling her numerous times you aren't interested. My wife signed up for a few but after deciding to quit they continued to charge her for the classes several times and it has been a big pain in the a$$ to deal with that. When I spoke with management at Vickery, I was told that I misunderstood when I signed up although my wife and adult daughter were also told the same thing about month to month with the one year requirement conveniently left out of the discussion for them. So three adults misunderstood the same discussion. The manager also told me that he would fix the situation and make sure that I would not be charged after the last June payment yet I am still being charged. He has not returned several calls to honor his statements to me and fix the problem so does not appear to honor his word. I advise you to steer clear of this outfit as they only wish to line their pockets and will go out of their way to charge your cards once they get...