Carquest Auto Parts — Local services in Cut Bank

Terrible staff on 9/14 in the afternoon. Made an egregious error and never even apologized. Left us stranded on the road for hours because of their error. Could have endangered lives with this kind of service.

We were visiting Glacier and car broke down. Luckily got in touch with a local mechanic and this shop was open on Sat. We called, paid for the part we needed, and the mechanic drove over an hour ONE WAY to get this part. We were excited to have found a solution and were going to fit a hike in before sunset.

2.5 hours later he's back only to discover THEY GAVE US THE WRONG PART.

Calling them the guy on the phone was a total ass. Zero remorse or accountability. The mechanic was rightly frustrated and showed it, especially as the kid was like a braindead zombie who then told our mechanic he can take his business elsewhere and hung up on him.

My friend called back and got them to leave us the part outside since they were closing, which took pulling teeth to get this guy to confirm it's the right part and where exactly would he leave it outside. He just kept saying "uh huh" or "yup" and sounded like he was not even paying attention. Is he drugged up or something??

A proper business would have apologized profusely and offered to stay open late to meet our mechanic and ensure he gets the correct part, and at a discount. In fact, given the circumstances they should've offered to drive up halfway at least.

So we waited another 2+ hours for the mechanic to get the part and come back, which thankfully he was willing to do. The repair itself took less than 30min. We lost the whole day and he drove over 4 hours. They gave zero remorse and zero compensation.

All they had to do was the most basic part of the job--give the correct item that people purchased. In other scenarios they could have left people stranded in life threatening situations.

Please get staff with a...

I like the prices, and usually have great customer service but this time my cashier was a jerk. He didn't have my order ready and even tho I showed him my order ticket as proof he still insisted I sent my order elsewhere... After a few minutes of his rude behavior the machine printed my order. He didn't apologize nor did he change his demeanor and continued being rude . The cutbank location is the closest to me so it's kinda harsh to drive all that way to be treated rudely. ..I come from a reservation am Native American. I don't know if that may have been his...

I'm the CPP of this store. We will beat the price of our local competitors hands down. Bring us a quote from them and either we have the part on hand, can get it overnight, a couple days out, or we'll order it direct from the manufacturer. We're friendly and always willing to help with any automotive issues you may have. Free under-hood battery installation, free windshield and rear window wiper installation, we read your engine light codes and help you to a solution, and you'll always have excellent service. We do everything we can to avoid saying no to all...