Chawi Jewelers (previously Hannoush Jewelers) — Local services in Danbury

Up until today I have been a regular satisfied customer at Hanoush Jewelers in Danbury. We were mailed some coupons and stopped in today to take advantage of a Buy Two get One Free deal on Alex and Ani. We were quickly greeted by a sales person whom we asked about the coupon deal. She pointed us to a 40% off table where we spent a half hour picking out three bracelets. A different sales person asked if we were ready; I said yes and presented the coupon. "I'm sorry, the coupon is not valid on the 40% off table" OK, the coupon says it can't be combined, so no foul other than being pointed there in the first place. We began looking at the full price items when she informed us that the free item could only be selected from the 40% off table. What - the coupon says "Buy Any Two and get One of equal or lesser value free". No mention that the free item is close outs only. In my book, this is the classic bait and switch. I voiced my displeasure and was met by "you can pay full price on the 40% off table and take one free instead". So now the deal is, at best a 33% discount. Bait and switch #2. Disgruntled, but not wanting to upset my wife who had now made a second selection I agreed to that stupid offer and asked to check out. After numerous attempts to ring us out I was finally told an amount and went to put my credit card in the machine. "I'm sorry, that's wrong". The price now doubled from what she said previously. Bait and switch #3. Under duress, I finished the transaction, but vowed to never darken their door again. The owner was at the counter while the transaction was being made and offered no apologies for the misunderstandings - only 'please excuse her, she''s just holiday help'. Their tag line "A family business you can trust" is BS. Pay close attention to offers and amounts if...

I bought a Seiko Captain Willard from Aidan and Will and Hannoush Jewelers in Danbury, CT and the experience was phenomenal. Here are the reasons why:

Will and Aiden were incredibly helpful from the second I phoned them asking for a specific reference number check on a watch. They were checked multiple references, shared knowledge on the watch, and even suggested alternatives, inviting me to store to see their incredible Seiko collection, which I can 100% guarantee that you will not see at your typical AD for Seiko.

Let me just say that I have bought much more expensive watches elsewhere, even at boutiques, and Will and Aidan treated me like a friend and not a customer. They happened to give me a very friendly discount, which they did not need to do at all.

WHAT WAS MOST IMPORTANT: Will and Aidan are both highly knowledgeable about watches - they are passionate and share your enthusiasm. It was, by far, the best experience I've had purchasing a watch, ranging from letting me try on some beautiful watches that they know I was not there to purchase but appreciate given my interest in watch collecting. They made sure the bracelet fit PERFECTLY before letting me walk out the door and, to top it off, went the extra mile to send me a sincere message, on my way home.

Simply put, you are in great hands with these gentlemen. I am looking for an excuse to go there again...

To say I had a good experience is a major understatement. It was a phenomenal experience.

I contacted Chawi Jewelers during my search for an ORIS watch I was interested in. I connected with Aidan over the phone, who was able to take my deposit and order the watch from ORIS, and it arrived 48 hours later! I made an appointment for pickup later in the week, and during that entire week, Aidan texted back and forth with me as we nerded out together about all the watches we own or would like to own, as we shared our mutual watch collecting experience! I asked him to find other watches for my partner and they were well prepared for our arrival! We arrived for our appt and after exploring all the ORIS watches, Aidan's colleague David kindly took the time to help my partner find her watch of choice. She's drawn to 1920's and 30's era styles and David was able to present half a dozen watches that perfectly fit her tastes! Shortly after, we purchased a second watch, this time for her! Kudos to an amazing buying experience that started with a phone call, continued with multiple texts back and forth, and ended with the purchase of two new watches, an ORIS and a Seiko limited edition. Keep up the great work gentlemen! I'll be back for my next ORIS next month (or perhaps...