Geek Squad — Local services in Danbury

the worst.... brought my computer in, it would shut off and then come on again. it also had pop ups all the time.they said it had been infected with a common virus. they could take care of it no problem. if i signed a contract they would fix the problem and they would cover any problems for a year.they made it worse. it wold play a video but had no sound, it just needed to have a driver downloaded. they made everything worse not only did they not download a driver for the sound on the video, something i could have done but the deleted the program to play the video ..they deleted all my info and couldn't recover all of it. each time i went to pic it up it was worse and each time i had to bring it back. after three or four tries [might have been even more, one or two times i had them try it when i was still there and it didn't work so i just left it there. l finally told them to cancel my contract and give me my money back.there response was ...//well you can cancel your contract but you will have to pay for all the work that was done! what work all they did was make it worse and the pop ups even seemed to be worse ...never again i will be taking them to court to recover the cost of the contract and for my time and and travel expenses. i tried to post this with no stars, it wouldn't let me, that is way there...

Bought a TV from best buy. Needed Geek Squad to set it up, as I don't understand technology. They did a good job setting it up. But I had some things I didn't understand how to work after a couple days. Called Geek Squad and was told it would cost $199.00 to come and just help me out! That is the biggest ripoff. There are people like me who have a hard time with technology. So I am not getting the most out of this new TV. The woman on the phone was rude, and I couldn't understand her at all! I will never use best buy again. Would it kill them to send some help after all I paid them already? Service is not what it used to...

I had a problem with a product that I purchased. I thought I would have to have someone look at it but because it was a printer and an issue where it wouldn't print I was told to just take a new one. I was totally surprised, but they said it could be an issue with a little piece of paper stuck or a sensor problem. Not only did they handle everything beautifully, but offered to get me help getting it to the car. I declined but it was very nice to have the offer since I'm 77 and the printer was...