Porsche West Broward — Local services in Davie

I will start off this was my first Porsche, but from a luxury car perspective this was probably the worse experience I’ve ever had. I had told the salesperson I’m very busy so let’s try to plan everything in advance of arrival. So far so good. The price was disclosed in advance and they managed to give a better trade in offer than carvana. While they didn’t match or beat carvana on the trade, but with the sales tax savings it was a better deal (if I purchased rather than leased).

Prior to arrival I said I wanted to lease so I picked the 24month, 7500 miles a year. When we were working on numbers for the lease I selected a one time pay lease (lower money factor) but I lost the tax savings. Salesman said don’t worry I will get manager to match carvana to make up the tax savings difference. Then I sat at an empty desk for 1.5hrs while the “new sales manager” was trying to structure the deal. I take the escalator down and all I see is everyone standing around the counter talking. I told them I needed to leave and I just wasted 2 hrs of my time. Can you imagine being left alone at an empty sales desk for 1.5 hrs? Then was told sorry we can’t match carvana (or even an attempt to close the gap). Was told to move forward with carvana which would have meant making an appointment to trade in the car elsewhere. Then being without a car then waiting for payment for Carvana, waiting for check to clear, then figuring out how to get back to the dealership that is 60 mins away (with traffic).

The next day, I send an email to the general manager, asking him to call me so I could discuss my experience. I also left a voicemail message as well. Neither of which were returned. I guess customer service and experience doesn’t matter to Porsche West Broward. Midday I receive a phone call from another sales manager, Butch Roller, saying he will help assist. He was going to call his wholesale trader to see if he could get more and a short time later $500 extra was offered. At this point it was REFRESHING that a manager was stepping up to assist the customer and the buying experience. BUT this could have been done the day prior instead of me just sitting there for an hour and a half with everyone having a coffee talk. Luckily, Butch took ownership of my buying experience so I will make that the SHINING STAR and SAVING GRACE for West Broward Porsche.

So now I think everything is back on track. I go back in the next day to make the purchase and then another cluster happens. I had asked the sales manager to put in writing I am financing the lease at the dealer buy rate (money factor buy rate) so there is no mark up the money factor. I was then told by the sales manager, they will not put that in writing. I inquired more and was then told that the dealership actually adds additional interest onto the rate that Porsche financial services gives the dealer (30 basis points extra was what I was verbally). I was then talked out of a single pay lease and to do 24 monthly payments at a higher money factor. Then there was the added vehicle recovery service (think LoJack) for $995 even though the macan EV has vehicle tracking built into the app. To add a vehicle recovery service which is already included with the EV is unethical.

Buying a car is stressful but I’m not buying a Chevy; I’m getting a luxury sports vehicle. The buying experience should be top notch. Don’t leave customers unattended while you stand around talking. Even when I finalized my purchase and was ready to leave the dealership; neither Sales Manager came over to meet me, congratulate me on the new purchase. No acknowledgment at all and I made eye contact with both managers.

For future prospective leasing customers at West Broward Porsche just know that you will be paying even higher interest rates than what Porsche charges. Don’t pass higher interest rates into your customers than what Porsche financial...

Extremely Disappointed – Ongoing Issues and Lack of Accountability

My air conditioner broke, and I waited three weeks just to hand the car over to the service department. The repair itself then took another three weeks. When I finally picked up the car, I immediately noticed that the driver's seat memory button was no longer working. I had to return once again for that to be fixed.

After that was resolved, I picked up the car and, on my way home, three warning lights appeared on the dashboard (photos attached to this review). I immediately contacted the service manager, Rodrigo Vanegas, and sent him the photos. He asked me to wait a couple of days, suggesting the issue might go away on its own — it did not.

I returned to the service center, and Rodrigo accepted the car. After a 15-minute inspection, he said the problem was fixed and assured me it would not happen again. However, the warning lights reappeared on the way home — now occurring even more frequently.

I went back once more. At that point, Rodrigo seemed to realize the issue wasn't going away and agreed to perform a more thorough check, which lasted about two to three hours — all during my working hours. Of course, no weekend appointments were available. After the inspection, Rodrigo said they had finally found the problem, but the part would take two weeks to arrive. He also mentioned they did not yet have a loaner car available. I agreed to wait.

After four weeks passed with no update, I reached out again. Rodrigo informed me they still didn’t have a loaner, but then scheduled an appointment for the following week. For the fifth or sixth time, I left work and came in — only to be told again that no loaner was available and that, according to him, no faults were showing on the dashboard. He said he would need to conduct yet another full inspection, as if the previous inspections and diagnosis had never happened.

I reminded him that he had already identified the issue, had ordered the part, and that I had already spent over a week of work time dealing with this. None of it seemed to matter. It became painfully clear that Rodrigo had been misleading me from the start.

At that point, I had enough and left. After over two months of back-and-forth, I’m left with a car that still isn’t fixed, lost valuable work time, and am now facing an expiring warranty.

This experience has been incredibly frustrating and disrespectful. I cannot in good conscience recommend anyone trust Rodrigo Vanegas or his team with their vehicle.

P.S. The waiting area is quite nice, and the food is great — no complaints there. Unfortunately, the same cannot be said for the quality of service or honesty of the staff. Rodrigo and his team have a lot to learn about professionalism, responsibility, and how to...

Recently purchased a vehicle from Porsche West Broward. Having purchased from Hoffman Porsche and Porsche Warwick (Another Penske Dealership), this experience was not up to par with what I would expect from a Porsche Dealership and Penske (repeat customer of various Penske dealerships). The dealership itself is clean and very nice. My sales rep, Daniel was pleasant and easy to deal with. When first viewing the vehicle, I inquired if it had two keys, with a confirmation "I am sure it must". After we agreed to a deal, and I returned back to the dealership with my check, we were waiting to complete paperwork and I was finalizing insurance. While on the phone with insurance, I was somewhat bombarded by both Daniel and the Sales Manager, Mayer. I was informed first by Daniel there was not a second key, to which I replied "I need a spare key and do not want to purchase without one". He went off to try to figure it out. What was most upsetting about this transaction was the sales managers handling. He came over, interrupted my call to inform me he would not provide a spare key and I would have to purchase it. I explained the background of the conversion about the key, while still trying to communicate with my insurance agent. Instead of handling it professionally, Mayer grabbed the check off the desk, flung it back at me, and said "don't buy the car, I don't care" and walked away. Never have I received that kind of negative service from a high end dealer like that. Daniel was able to patch it up and give me a price for the key that I begrudgingly agreed to, as I had not much choice. We shall see if the follow up is there to complete the key transaction, as the service department was closed and it needs to be ordered. Kevin in the business office was awesome to deal with. It is unfortunate that the arrogant attitude of Mayer spoiled what could have been a simple, pleasant transaction had he just communicated the situation properly and explained it. He never even returned to acknowledge me, the purchase, or that things were resolved. I probably will not return to Porsche West Broward unless absolutely necessary, as there are many other Porsche dealers in the area. Make sure all your details are 100% ironed out on the front end, live and learn.

PS-after reading through the reviews, mine does not appear to be the first incident with a second key at this dealership. Buyers beware.

Update 8/1/2022-They never resolved the issue related to the second key above, instead they just ignored it. They also messed up something with my title packet and have been harassing me for signatures on their mistakes. They are extremely responsive when they need something from you! I stand by my original...