Courtyard Healthcare Center — Local services in Davis

First off, each individual staff member I interacted with here seemed very well-meaning and competent. I don't hold anything against the actual healthcare staff at this facility. However, it is run extremely poorly. We were admitted without any discussion of a plan or any information about the likely recovery period for my mother. It took three days before anyone would even tell me that the plan was to discuss her plan after a full week had passed. She was roomed with someone with a productive and constant cough, which I now suspect was Covid for reasons I'll explain below. The food was so incredibly bad that my mother refused all meals and didn't eat for nearly 2 days before I brought in something for her; she is not a picky woman, but the food was extremely bad. After her OT and PT declared her as making good progress and that she was okay to be at home, the administrators still wanted to wait for another week before even assessing when she could go home. I did not want to go AMA so I finally asked that they tell me the medically relevant reason why she wasn't being discharged right away, and they had no answer so they finally relented. We got her discharged right as the Covid symptoms started from the infection she had acquired while there, possibly from her roommate having an undiagnosed case, but really the whole place was sketchy so it could have been anywhere. I've got Covid now too, thanks Courtyard. She also had to go on antibiotics for suspected cellulitis that started shortly after she arrived at the facility.

Again, the individual healthcare staff I believe are truly doing their best, and I have nothing bad to say about any of them. They've been hired into a tough situation, maybe the only job they could line up, and they really want to help people. But the administration at this place is running it extremely poorly. It is understaffed and under-resourced. The furniture and equipment is also shoddy, with haphazard storage of medical supplies that I suspect is not up to best practices for a health care institution.

I highly recommend that you avoid sending someone you care about to this place. If you have no other choice, be prepared to be there daily to...

I do not recommend sending anybody to this facility! My mother was a patient here and in the time she was there she was not cared for properly. She had an employee steal a substantial amount of money from her bank account. The employee was only fired and was not prosecuted. The facility refuses to give the employees name. My mother's health only declined while she was in there care. When I visited her a few days ago she was not only pale but her extremities were turning grey. It took them a extremely long time to answer her when she pushed the call nurse button. When the nurse FINALLY answered we had her check my mother's blood sugar levels and oxygen. Her blood sugar was 44 and her oxygen was down to 69. I told the nurse the numbers were extremely low and life threatening they should be calling her an ambulance. The nurse informed me both her oxygen level and blood sugar were "normal" for her. I told her that was not normal for ANY HUMAN BEING. They did have my mother on 4.5 liters of oxygen with a mask that had big holes in it. The mask was completely pointless since it clearly was not helping her at all. The nurse refused to change the mask and refused to turn up her oxygen. The next day I had an ambulance go pick her up and take her to the hospital. When EMA arrived they said she had no oxygen on and her vital signs were life threatening low. The hospital had to give a blood transfusion to bring up her...

My mother-in-law was transferred here from the hospital after shattering her shoulder. She did not receive her first dose of pain medication until 7.5 hours after arriving. The RX was written two different medications at 2-hour intervals. When I called to talk to her caretaker he was very flustered and eventually walked out of her room in the middle of our conversation. I had to keep calling back, however after the 3rd call the front desk didn't answer. I do not know this for sure but I believe it was my name on caller ID that prevented her from answering. (I know this because she knew my name and phone number without me giving it to her.) Because when I called without caller my ID she answered, could be a coincidence 🤔.

Anyways, my MIL's diet was restrictive with no nightshade vegetables and she was served potatoes everyday. She was transferred to get some PT and OT so she could be home and independent again. But her PT mainly consisted of riding a stationery bike.

I am not one to leave bad reviews, read my others, but this is the livelihood of a human and it was the worst care I have experienced. I do have over 20 years experience in the field and know insurance only covers certain facilities but I beg you to consider any other location for...