T.J. Maxx — Local services in Davis

Rude manager on duty. We bought a 18k coated jewelry about 10 days ago. We didn’t even had the chance to wear it for a single day. It was in the box they provided and it started rusting. We took it for return as the return policy says it can be returned within 30 days. The associate talked with the manager on duty. The manager on duty came in implying that we used it even though we were saying that it was in box since the day we bought it. We said that you cannot imply that we are lying without any proof. Then the manager said you cannot talk to my associate this way! She came in implying that we were lying and when we responded she became angry. We explained again that we never used this product, also we are frustrated that a product like this that costs $30 would rust within a week or so. Then the manager on duty said that the return policy of the jewelry is strict (which we did not see on the receipt, nor the seller ever explained when we were buying) and she is making one time exception for us. We have been customer with T.J. Maxx for a long time now. We never had this bad experience ever. How does such a big chain like T.J. Maxx employ people like this who treat customers in such an...

I’m bring an online item to return to store, unfortunately the online warehouse made a mistake put no return on slip. The store refuses to scan bar code even though I present email clearly says “present this bar code for free rerun in store”. One of the manager (with glasses) was ok, she provided me a customer service phone number to call for this problem. The other manager was super rude and refused to explain anything with he impatient face and tone. The whole time I was calm to present my situation and ask what I need to do in this case, I was surprised that the other manager had no management skill at all and with an attitude. I’m a manger too working for California state, every manager supposed to have basic management training and threshold to become a manager, I don’t understand how can a person with no customer skills or problem solving skills become a manager in this store. I hope TJ MAXX would at least have some training to educate...

Fantastic store. Better than any other T.J.Maxx I have ever seen. They have a great home section at this location. The store is always busy. They frequently have long check out lines, but they move quickly. They are open late which is a plus! You can find great items for organizing your home, plus unique furniture, and beautiful large room size rugs that are displayed from hanging racks so you can see all the detail. There is a huge selection of kitchen items, lamps, beautiful large framed mirrors, and everything you need to beautifully decorate an elegant plush bathroom. You will find everything you need to decorate every room in your home with truly unique quality items you won't find any where else. I haven't even mentioned the designer clothes, shoes and handbags you can find everyday at deep discount prices. This store is a true find. Check it out you won't be sorry... Don't forget to check out the...