Verizon — Local services in Davis

Darius missed the mark in customer service. I wanted to add a line/phone. 20 minutes into going over pricing plans, I finally understood the poster he was pointing to did not reflect the prices I’d be paying, but actually $10. more than poster indicates. Now granted, I’m slow, but that’s pretty basic. He’s sputtering off plan names and prices like I’m as familiar as he is, while pointing to a poster. I order phone and leave. I get a survey request in my email from victra (the Verizon authorized store). I gave them an honest assessment of my experience of their poster and rep. Days later, no one calls to let me know phone has arrived. I go in and it is Darius behind the desk. His whole tone has changed. He didn’t cordially greet me etc. When I inquire about why I’m signing a contract agreement about the price of the phone and how it doesn’t match our verbal agreement, he gets very abrupt and defensive. I’m thinking, hmm. Was he made aware of my review I submitted, cuz this is not the kind person he was when he was helping me out with the purchase last week. He couldn’t simply explain to me why I was signing a contract for the full price of the phone and nowhere did it state our verbal agreement. My mere questioning set him off with, “we can just cancel the order.” I tried to smooth it out and find another way to make sure I’m getting what we’re verbally agreeing to. Nope, no way. Threatens again to cancel the order. So that’s what we did and I left. I called victra and got a run around there too, with a promise of a call back by the next day. 🤷‍♀️. What good is that? I wanted my phone. So I call Verizon sales and he’s able to explain to me (a lay person when it comes to technology and phone/service plan maze). I now at least understood why there’s a phone purchase contract even though I’ve prepaid for the phone. Even with the explanation it makes me uncomfortable now a days to sign any kind of contract that doesn’t specify the exact terms verbally discussed. I imagine most people just sign and don’t click on the “read me button.” I’m sure it would have been just fine and billing would have been just as Darius stated, but the sheer fact that he couldn’t explain why the “contract” for the full price of the phone was necessary is just poor salesmanship in my opinion. And this is their response below. 🤷‍♀️ I’ve already called. You have yet to return my call. I changed my...

There is an old saying, that good service is determined by never having a problem; however GREAT service is resolute on how well an issue is resolved! The manager, Chris runs a very fair honest team. Darius helped me with my smart watch purchase and in my opinion his knowledge and professionalism are unmatched. A month after connecting the watch to my unlimited phone plan, an email notification made it apparent that there was an overage fee for going above my data limit. Baffled, I went to Verizon where Chris explained there are three plans for the watches: 1MB, 1GB, and Unlimited all for the same price of ~$10. Either I didn't make it clear I wanted to stream music from my watch, or there was a server error in which plan I signed up for but I was on the1MB plan which isn't even enough data to text a picture! Chris back-dated the Watch plan to be unlimited and thankfully the data fee was only $10 and Verizon customer support immediately reversed the charge without me even asking with zero wait-time.

In response to the only bad rating on here I just read, $20 to transfer your data from one phone to another is reasonable as it can take up to an hour of time. You're the type of person (the customer complaining) who would not tip a waitress at a restaurant out of respect for their time. That nominal fee provides you with light to see, AC to keep you cool while you wait and a respectable earning for the employees to provide for their families.

Thank you very much.

Very...

The Verizon store in Davis is one of the worst stores I have ever dealt with. The staff are careless, unprofessional, and not at all interested in helping customers. Their behavior was rude, and instead of solving problems, they created more confusion and stress.

I ordered an iPhone 17 on Tuesday, and the phone was delivered to their store by Thursday afternoon. However, nobody informed me—even though the Verizon app showed the order status as delivered.

When I called the store on Friday to ask about it, the staff denied that the phone had arrived, which created unnecessary panic and confusion. Then, when I visited the store in person on Saturday, they admitted the phone was actually there but still refused to give it to me. Their excuse was that the salesperson who placed the order was on vacation, so no one else could help. This made no sense—the phone was simply sitting in their locker for three days, and yet they would not hand it over.

The behavior of the staff was very bad. Instead of helping the customer, they were rude and uncooperative. They clearly showed no interest in solving the problem and made the whole process very frustrating.

In the end, I had to go to the Verizon store in Dixon, where the issue was solved within minutes. This shows that the Davis store staff could have helped me but chose not to.

I will never recommend the Verizon Davis store to anyone. They need serious improvement in customer service and...