Mattress Firm Davis — Hotel in Davis

The in-store experience itself was enjoyable; I was assisted by Samantha, who gave me plenty of information and helped me with my purchase in-store. My complaint, however, is with the customer service I've received afterwards via phone call. While I was confirmed/guaranteed delivery on Sept. 21, I received a phone call today (Sept. 20) stating that the delivery is unable to occur due to supply issues -- the earliest the delivery would arrive is on Sept. 30. I called back to confirm this, and the sales associate (I believe his name is Randell) on the other line was very curt with his responses. He explained the delay was due to Covid-19, which is understandable, but was dismissive about my query on whether the mattress I ordered could be delivered from another factory outside of Sacramento. Furthermore, he seemed to be in a hurry to hang up the phone and did not confirm (nor has he changed) the request for the delivery to be changed to Oct. 3 instead. This attitude was upsetting, as I understand the difficulty the pandemic has caused in terms of delivery and supply, but felt I was not given the respect when I asked questions or made simple requests. I only hope that the delivery is able to be completed on the updated date, so I will no longer have to be in contact with anyone from this...

I was very pleased with my experience at the Mattress Firm in Davis. My sales rep Dave Bartley went above and beyond to make me feel welcome, listen to my specific needs, and create a personalized experience. He not once was pushy and was truly honest with his recommendations. He explained everything clearly and made sure I understood all of the specific details of buying my mattress.

I was blown away at his customer service and would highly recommend going there. He made certain I was getting the best deal. I am BEYOND excited for my new mattress and adjustable base to arrive tomorrow as we are currently sleeping on a 30+ year old mattress.... It is definitely time for...

Came in on Wed night close to closing and Izzy was super attentive and professional . She made sure to apply all discounts and took my needs into account . I was shopping for a pillow and waterproof mattress protector . She was very informative and helpful in the selection process and stayed past closing to make the sale . Great customer service and prices . I highly recommend their Luxury cooling collection by Pure Care ! They also offer a free gift “pillow” so make sure to ask about that promo . I’m very happy with the service I received . Thanks for a wonderful addition to the Davis community for all your bedding and...