Kettering Health Dayton — Local services in Dayton

I came into the ER with lower back pain by ambulance. Tuesday feb 6 around 730-8 pm. First off Weldon and my other nurse in the 17 hours I spent in the ER were absolutely amazing. Also, on floor 5 Nurse Tyler, Abagail, and NA kaelie are also the best! This complaint isn’t against them. I received a MRI in the ER and they confirmed my herniated disc and bulging but the doctors wanted to send me home even though I couldn’t walk, had numbness (still have numbness) to my legs and feet. Shooting pain down my back and sides of legs. Legs shake and I fall when I try to stand up. But the doctor wanted to send me home so told Weldon to make me walk which was a fail. Another doctor then came in and told me that I would be getting transferred to Kettering main and am a surgery candidate. Which was great news. I thought. So I was put on a no food and drink diet and hadn’t ate at all that day already. I was grateful for the fact I was getting the surgery and I told myself it’ll be worth the wait to finally eat. I was up all night restless and in pain awaiting the transfer. Then my board changed and it said I’d be staying here. Still on the diet I sat in the ER until 130 pm today feb 7. I was takin up to 5110a where I’ve received the worst care of my life. The best in the ER and absolutel worst up here. It started off I asked the nurse if I could get her help to plug in my phone because it was dead and I can’t reach the outlet or move. She said yes and then the neurosurgeon came in or a nurse or assistant of some sort from that office. She just kind of left after she took my food order. Didn’t plug in my phone and I didn’t realize she didn’t even give me my call button. The neuro guy was already gone by the time I realized. My roommate was in a procedure so I couldn’t have him ring. I was simply trying to have my remote and phone plugged in. Right before it died I seen I had a message on my chart about another mri and that I would be off the diet but not to eat until after that. So they finally brought me food I can’t eat because my nurse somehow missed in the notes that I couldn’t until after. At 5pm I click the red button on my remote. Wait 5 mins for a response and then have to call back a second time just to wait an additional 25 mins for my nurse to come. What if that was a life or death emergency. I’d be dead. Here it is 6pm and I still haven’t got to eat or drink anything since I’ve arrive. 22 hours ago. Here’s the kicker. I’m not even getting the surgery now. Somehow somewhere they changed their mind but didn’t change my diet. Just leaving me there hungry since I came in. And now because the nurse over looked the fact that I had to get another MRI I’m still sitting here waiting un able to get any answers from any nurses. I feel neglected. I don’t feel safe here. I’ve been ran all around with what’s happening and literally left with no answers. I feel like an inmate . Not a patient. I can’t walk. I can’t stand. I have urine incompetence. Unbearable pain. And they want to do pain management because somehow my mri that I had 6 years ago that’s nearly exact the same as the one I had upon arrival no longer qualifies me for surgery. Even though I was told over and over it was and I was getting transferred. I’ve fallen at home. I’ve pissed my pants. I’ve done both at the same time and laid in the piss because I couldn’t get up for hours. I have nobody at home. I’m worried I’m going to fall and they want to do pain management with pain killers instead of surgery. That’s one of the reasons this country has a opioid epidemic. This has been an absolute disaster and I’ve been failed by the care of...

I was transported from The Huber Heights ER and spent 24 hours as an overnight patient for testing and observation at Grandview Medical Center from Monday, Feb.6 to Tuesday Feb. 7. My preferred hospital was the Kettering main hospital but I was told there were no beds available there. Sara was my nurse until 7 pm on Monday ad was very attentive and a good listener. Bridgette was nurse from 7 pm until 7am. She appeared very scattered and disorganized. When I was brought back from my MRI at 7:15 pm she was supposed to put my heart monitor back on and re-connect my IV fluids. I put in several calls to the nurses station and she did not return until after 9:00. So I was without a monitor and IV fluids for 2 hours. That is unacceptable. In addition, since I was not allowed to go to the bathroom without someone there I waited twice during the night for 30-40 minutes for someone to come assist me - again unacceptable. I got maybe 1 hour of sleep all night because my roommate insisted on having her TV on all night long. I believe that a limit should be set in shared rooms that all TV’s are off after 11:00 pm so both patients can get their rest. In addition the Hospitalist and Neurology Doctors should have consulted with my cardiologist before making changes or additions to my medications, especially in light of the fact that all tests that were done came back negative for any TIA or stroke activity. I will be seeing my cardiologist later this week to discuss this before starting on any new medications. I was visited by someone from Respiratory Therapy saying she was told I would need oxygen - I told her I didn’t need oxygen that my oxygen level was at 99 - she checked it and said, “I guess you won’t be needing us”. I certainly hope my insurance company does not get a billed by Respiratory or I will contest it. The personnel in the testing labs were all very pleasant as well as the transport personnel who took me to and from my tests. The gals who did my swallowing and cognitive tests were very pleasant as was Chris who did my physical therapy assessment. In closing, I must say that going forward I would not go back to Grandview, my preference is the Kettering campus. Thank you for your attention to...

Edit to respond to kettering since google doesn't let me reply: I am not using a random form on your contact page that isn't clear that it will give me an email receipt with my full complaint. When in the er I contacted your main line and rather than reach the next line up it was routed to the very doctor I was trying to get help with. I have already tried to contact your patient advocate via phone. When I reached them they were not helpful.

There is NO email address on your contact page and its 2024, you need to add that.

I attempted to email your patient advocate based on an outside contact and it bounces.

I asked every single lead professional I encountered in your hospital for help and some who weren't. The only person who responded was not even about my requests but was a general check for a different department so they can't do anything about the serious issues.

While it is my intention to try to call again, remember I just got our of your hospital, and will logically feel unwell. I shouldn't have to work so hard to contact you.

You need to put a valid email on your page. Your org has a serious problem. And I shouldn't have had to put all my business out here in public to get any response to my complaint when in the hospital there was ample opportunity to do so. And a response that routes me through the same opaque process I have already tried to boot.

Original I have nothing nice to say about their ER. Their communication for people with disabilities is profoundly broken (if you know what I'm referencing with VRI's and interpreters and the breadth and depth of the variation of communication disabilities) and the weaponization of medical protocols and practices to put patients in line when they advocate firmly for their needs is abhorrent.

I've been trying to file complaints and unlike Premiere - which has its own issues - the process is opaque and blocked at multiple turns. I didn't think it could get much worse than Soin - which has been nearly equally as bad repeatedly, but Kettering Dayton's ER doc Dr. Rao and the staff around him proved me wrong.

I wasn't going to leave a public review but their emails and texts keep pushing me to,...