Grandview Hospital — Local services in Dayton

My father spent a month at this hospital. He was in ICU and everyone in ICU was great. Once he got out of ICU and was put on the 5th floor it was a completely different experience. Nurses seemed short staffed. Dad would hit call button and it would take 30 minutes for someone to come check on him. Sat in his own feces overnight night nurse never checked on him and did not come when hitting his call button which caused him to get a sore on his bottom. Constantly had to be at the hospital to babysit the staff and make sure my dad was getting proper care. No communication they expect you to read everything in the my chart app. When speaking to doctors especially one Indian doctor he had Miriam Emile MD she was difficult to understand and had terrible bedside manner and a lack of empathy. Nurses kept telling me it’s just their culture however that is not an excuse to me. One of the first courses you take when going into the medical field is a communications course. If you cannot communicate properly or you do not have empathy and compassion then you don’t need to be in the medical field period. My dad was eventually recommended for long term palliative hospice care the last week he was there, when the entire time they said he could rehab. We had picked a facility for rehab and when the game changed to palliative care they rushed us to make a decision and figure out hospice care and where he was going. They scheduled a palliative care consult and the lady who did the consult recommend Vitas hospice and asked if I was interested in speaking with them to learn more. I said yes I would be willing to listen. After that consult the lady went in my dad’s chart and noted the family was not interested in speaking to any other hospice businesses and we chose vitas which was completely untrue information. Come to find out Vitas has a partnership with the hospital and it seems they were pushing one particular company for his hospice care. I did not even know there were different companies for hospice. I eventually picked Ohio’s Hospice of Dayton and they are the only non profit hospice in our area. One angel at the hospital I have to give kudos to was 1 social worker named Lakeshia she went by Keisha she was my hero in getting the hospice stuff sorted out and understanding what each company could do she listened to us had empathy and compassion and helped me navigate to make the best decision for my dad. I will forever be grateful for her knowledge care and kindness she displayed. I also had to fight to get them to install a plurex drain before coming home to be able to manage the fluid on his lungs. I was being told because the lung doctor signed off on his care he would have to be discharged then readmitted and they don’t consider draining fluid off his lungs part of his comfort care since the doctor had already signed off. The lung doctor signed off on his care before palliative care was recommended. It took hospice requesting the procedure for them to finally do it. The nurses and social workers change so much and the communication is so terrible I had to constantly fight to get them to update the correct discharge information in his chart. They still had him going to a facility that we had picked for his rehab. They even charted at one point his roommates discharge info on my dads chart. Healthcare is so bad in America even some of the nurses were agreeing when I approached them with my concerns that patients are not receiving the care they deserve or that they are paying for and one nurse said she could not wait to leave the medical field. She mentioned healthcare is more about money now then doing what is right for each individual and said now that your dad has been here so long the hospital is not making money off of him since Medicare only pays so much and blamed the insurance companies. My advice if you have a family member or loved one in this hospital is to be with them as much as you can and watch everything going on so you can advocate for your loved one the best...

I am 41 yrs old and I have struggled with addiction for over half of my life. As an addict we can sometimes get used to getting treated poorly and looked down on in certain settings such as these. And to make matters worse, I had no insurance. It was an emergency situation tho and I had no choice but to seek immediate medical attention. I sware I have a touch of PTSD from some of the horrific experiences I've endured at Wilson Memorial Hospital. So my family had to pretty much force me to go bcuz I was so nervous and scared. That might sound dramatic to some but I promise you if I cld tell you my past experiences you wld understand. But from the moment I walked in and was first greeted by the security guard my nerves began to subside. The man was kind. The triage nurse was also very kind. I never felt as tho I was being judged, not for even a second. I first had a Dr. And an Intern come in and they treated me with the upmost respect even once I told them I was an addict and actively using. I never was made to feel inferior. They said they thought we wld be good with just a course of strong antibiotics. As I was waiting for my discharge papers the head Physician came in to see me. He asked me if I was interested in getting help and asked me if I wanted resources, all the while being so friendly and cracking jokes trying to make me smile. I explained to him that I did have a plan and was going to a program as soon as I got my insurance fixed. I went home and woke up the next sat and my problem had became so much worse and now I was also running a fever so bavk to the hospital I went. When the Dr. First came in my room i immediately recognized him as the first Dr from the night before. He must have seen my chart and recognized it was me bcuz he came in with a Confused look which quickly turned to a look of disappointment, regret and what I feel was sadness. This man actually felt bad for me. He instantly asked me if I wanted pain medicine and I told him "I'm in so much but u know im am addict" He said idc rn I can see how much pain you are in so if u want it I have no problem giving it to u bcuz u need it, he said but if u think it's to much of a risk u dont have to. He let me decide. But everyone knew i wldnt get thru it without it. I have never been to a hospital emergency room and encountered so much genuine concern and care. I'm baffled. You guys deserve to be recognized for this. In today's society this is just not the norm., not for addicts, homless or the uninsured anyways. but I had became convinced that nobody became a Dr anymore bcuz they simply wanted to help ppl. The entire staff renewed my hope in the modern medical field. You guys actually seen me when you looked at me. I am looking at this list and there are literally 7 different Dr.s or surgeons that came in and seen me as they calculated the next best step. And every single one of them treated me like a fellow human being. Thank you all. And another thank you to all of my nurses and nurses aids. Thank you to the entire Grandview emergency room staff. Collectively you guys made my experience one that I will never forget and one I will continue to share. As an addict u have no idea the state of desperation I was in that day. I felt hopless and alone and so depressed. You alls kindness lifted my spirits made me feel seen. You have no idea what something like that can mean to someone in my situation. Keep doing what you do. You are angels 😇 on...

With out giving to much away as far as medical information.. let me just say my father has had a hard time medically speaking with his heart for a few years. And when he has procedures I do have some medical anxiety. Today was one of those days. I was roaming the halls trying to find the cafeteria to get some breakfast and got lost. I found a wonderful blonde angel that lead my way to the cafeteria. I shared with her I was just worried about my dad and wanted to eat my feelings so to speak. We made it to the cafeteria and parted ways. Or so I thought. I got my food and went to pay she had paid for my food. Noone asked her to do this and she was so kind and loving that she just did. she also checked on my father personally and for the very first time in the history of litterly ever I left the hospital not worried about anything , with all my questions answered and completely confident that they did everything that could be done, and I understood fully everything. This wonderful woman was the hospital VP. I can see why she has such an important position. Heart of gold. Here I was looking throwed away most likely got up at 4 am and kinda rolled out of bed and into the car for this early morning appointment, and she seriously scooped me up out of all of my anxiety and helped more then she knows!! Might I add our nurse Olivia in the cath lab was outstanding. She stood by my father every step of the way. Walked him through every step. Very supportive and did not skip a beat even tho I know a nurses job is not always easy. She was amazing! I honestly can not thank all of you enough for the care my father received today. Angels all of you. I'm sure you will remember us when you read the reviews. Please make sure his Dr gets big props too. What an amazing human being. He really did help my father and I can't say thank you enough. Angels...