Henry Ford II World Center — Local services in Dearborn

After having our F150 in and out of the shop for a total of over 3 months for misfires, stalling, software issues, Ford told us the fix was to use premium fuel. The manual and gas cap says regular unleaded. Even after using premium we still had issues of very bad mileage far below the expected highway city. Ford kept delaying us and not fixing known issues till the lemon law period was out then just cut ties with us and refused to communicate. I have told them to delete all my info as I will NEVER own another Ford product and I keep getting marking offers and calls for service specials. Credit cards, Lincoln lease products, veteran specials. etc. I have become evangelistic in warning people about Ford. With the shoddy quality, extremely poor customer and quality service, and absolutely obscene prices, it is very easy to choose...

I'm hiding my real name out of fear. Guillermo Miguel Olguin Gonzalez works here; he's a level 6 manager. Look him up. He's harassed and assaulted me to such an extent that I'm about to resign. In past years, two female colleagues experienced the same thing. How can Ford and their immediate supervisor allow this? If the company doesn't do something, I'll escalate this to social media....

I am a Ford guy all the way. Unfortunately the vehicle prices are outrageous and the quality has disappeared . When I spend 6 figures, I expect no water leaks , no odd noise and service when needed . I don't need dealers that promise the world but don't deliver when necessary. My experience at sunset Ford has definitely changed what , where and...