Pike Nurseries — Local services in Decatur

Dear Pikes,

Before I rant, I must say, the seasoned professionals at this, Toco Hills location are a wealth of horticultural information. They care about people and they are my justification for making the trip to pay a little extra.

I know that the service industry is desperate for workers these days but pay people well and you shall have your pick. You certainly can afford it .

Younger employees at this location could benefit from comprehensive training in the art Customer Service. It seems that, particularly your young male cashiers (two of them) are frightfully deficient in the social skills necessary to get through a short conversation. Yes, they are quick, and I suspect it might be the reason they were made to fill that position, but attention to detail, a skill even more important, is clearly not their thing. On separate occasions they have rung up my pricey plants incorrectly and of course, never to my benefit. They never know answers to product-related questions and they are acutely Germanic in their interaction with people. I thought theirs was a more sensitive, more aware generation. I stand corrected!

I implore you, please train your youth. If not, employ Ai. We are ready!

On another note; consider extending your loyalty discounts to other demographics. The sick, for one. Plants make people better. You should also consider price-matching! Your Southern Living line for instance; YOU ALREADY KNOW! Their plants in the same vol. containers at Lowes cost 25%-50% less on average. I'm not unreasonable. I know that there is no way a company of your size could compete with a giant like Lowe's but at least negotiate your wholesale costs and pass them on to the people who choose to make the trip. I promise...

I would like to provide feedback on one of your employees at the Toco Hill location- Sarah Rae. I have dealt with Pike Nursery in the past and have always enjoyed my experience but Sarah Rae created a long lasting impression on me and you should be very proud to have such a dedicated and positive employee representing you. In the past, I have blindly purchased plants through Lowes and Home Depot and they always have died due to little support and knowledge during the purchasing process. I submitted a request for an online order during this COVID scenario and she called me to talk through it. I was worried how Pikes would take my request because I had requested a very open ended request (just need nice smelling flowers for a couple gardens) and need herbs for a garden herb pallet I am building. She helped me with everything and went through our to take care of them! She picked flowers that would even match my yellow house when they bloom, were easy to take care of(since I am new to gardening) and worked with the sun exposure. She even found youtube videos of ideas for when I was building my herb garden pallet. She made my lofty inspiration into reality and I cannot tell my friends and family enough about the quality of service she offered through Pikes. Thank you for such an enjoyable experience.  I will be sure to buy all of my next projects from them. Please see my before and after pictures of my...

Was told on phone I can pick up black used containers from toco hills location Drove to this location went to back told where I mentioned to an employee that I was beginning some some of their used black containers out of the dumpster for my farm as we do recycling at the farm we are a green Farm and man comes out the back approaches me with a Pikes Nursery shirt looking telling me that I'm not allowed to dumpster dive in their dumpsters that everyone would be doing it if it was a thing that was loud I do not understand where the world dumpster diving population would be coming to Pike's Nursery to pick up black container pots for their personal Gardens are farms but if that's what they're telling me then I have to agree if that's their policy fine I simply asked them do you send these pots and containers to landfill cuz that would be my next destination to try to reclaim these valuable container pots for they are discarded in a landfill where they do not recycle them and they told me that some of them are sterilized and sent back to Growers yet they have five dumpsters full of black container pots that are not recycling dumpsters so obviously these pots are being sent to a landfill will there be buried and cause more environmental damage they are not allowing people to reuse or recycle useful valuable materials and they're sending them to do harmful environmental damage to the landfill Toco Hill...