Beyond the Box Guam — Local services in Dededo Municipality

I visited your store on Sunday afternoon to request a receipt for a previous purchase, and unfortunately, my experience was very disappointing. The employee assisting me did not make any effort to look up my receipt and instead remained seated without offering real help. The other two employees stood by without engaging, which left me feeling uncomfortable and unwelcome, while only one staff member on the floor appeared to be helping another customer.

I believe this situation reflects a need for better training on customer service and support. I hope this feedback can be used constructively to ensure future customers receive the assistance and respect...

Several weeks ago I was in Guam and have tried to get my Iphone 6 fixed multiple places around the world only to to told it was a software problem and would have to purchase a new one... on a long shot I went in their store just ask cause we were there. Literally 5min had me on the phone with apple support 24 hours later (had to wait on email) phone completely fixed. Amazing service wish I had caught the guys names, will be making all my purchases for Apple products there from here on out! OUTSTANDING service and I never got a chance to thank you as you immediately went to work helping out the next customer so...

This place is a scam. Prices are jacked up beyond belief, tried to buy someone an apple watch band as a Christmas gift. Was told two different things by staff. Only after purchasing was i told there was a 7 day refund policy and that if i opened it to test the one the employee suggested (they changed it at the last second) and wanted to return it because it didn't fit they'd charge me a 25% fee for a refund.

I've since looked it up and what I originally wanted to get was the correct size, not the bait and switch they tried to pull on me. They were looking to scam...