Weis Pharmacy — Local services in Delaware Township

It sucks because the pharmacist was great! THANK YOU FOR BEING PROFESSIONAL. I did not catch his name. I would like to rate 5 but the girl helping him today was rude & should not be working in customer service. I called before I went to see if I script would be ready for today and to check my other script because I never got the call if the script was ready. My one script was ready but as for the other the other script she kept repeating to me was it's just the pharmacist & her & couldn't grantee the script would be ready. So I went to explain I'm pregnant & Anemic that's all I was able to say before she cut me off and told me she was going to lunch when she gets back it will be done. If she would have heard me out I was going to ask if it could be done by tomorrow and I would check with my OB to make sure it would be okay to be without the one medicine for one more day. So once I arrived there were 2 people ahead of me, the rude girl helped the gentleman & went to start to help the lady in front of me than left the lady at the register. The pharmacist had to come check out the lady than myself. She managed to peek around the corner when I was standing there. You THINK she would have apologized for being rude and speaking to a customer like that but she said nothing. If you don't like your job go else where you are nobody to speak to people like that. You never know someone's situation so take the time to hear them out. I love this Weis but I'm debating finding another pharmacy. No one should ever have to be spoken to like that. The fact you could speak to me on the phone like that but walked away in person shows me the person you are! Mind you I've always used this pharmacy never complained about I taking 3 days for a script but I actually needed this one and first time I called I was treated like garbage....

I didn't appreciate the way this pharmacy handled my prescription. I had a new prescription sent in and when I went to check on it, they informed me that they were waiting on approval from my insurance. That's fine. I thanked them an went to wait. I called two times, in the next couple days to check on if it had been approved yet. Each time they said no, so I waited a couple days more in hopes that I'd get a call telling me it had been approved and was ready for pick up. I didn't get a call, so I called my insurance and asked them if it had been approved - they said they didn't have a record on it. So I decided to go back to the pharmacy to ask if there was anything I need to do to get it approved or if it could be resent to the insurance for approval. The woman at the counter, an older lady, went to ask the pharmacist. He came over, gave the screen a once over and said that it was ready, didn't elaborate, and walked away. I informed the woman checking me out that I hadn't received a notification or a call that my prescription was ready. All she had to say to me was "That's too bad."

I deal with a lot of social anxiety and had I not been encouraged by family to get it done, I would have waited for ever for a call from this pharmacy about my prescription. It's MEDICATION. It could something that keeps me alive and they didn't think to call me and inform me that it was approved and ready for pick up?? I'm not usually a problem customer. I very rarely leave reviews on anything because I'm a push over. But this entire ordeal really got under my skin and it really left me with a bad feeling in my mouth. I'm going to give it one more go but if I have the same issues...I'm just going to head to one of the...

I wanted to personally thank Taylor & Daniel from pharmacy. On 2 separate occasions, they went out of their way, above and beyond their job to help me with OTC medicines for my toddler who’s been sick a lot lately (started preschool a couple months ago🤦🏻‍♀️). Daniel walked over and explained the different type of children's allergy medicines to me and what matched my sons prescription to help save me a little money (the prescription was Claritin basically). Yesterday while calling to see if my sons prescription was ready I was told it wasn’t covered by insurance because I could get it OTC. Taylor said she would pick one out that’s closest to the prescription & even asked what fruit flavors my son likes. This was so helpful as my whole household is sick right now but she didn’t know that. She did this on a busy Friday evening, without hesitation. When my husband picked it up she even had a hand written note of instructions on it for us. I miss my old mom and pop pharmacy very much but I’m happy that Weis Pharmacy is close by and these two employees should be recognized for their outstanding customer service. They are so pleasant in a not so pleasant world right now. I recommend Weis Pharmacy to all my close friends. Finding good employees with excellent customer service skills, knowledge of the job at hand & professional is not always easy. Give these...