Public Storage — Local services in Delray Beach

Update: On same day I wrote review, I received a call from the district manager, Dan, who was extremely professional, listened to my concerns and made the fair decision to credit my next monthly payment (June's) for amount of the lock. I am very pleased with this outcome. I only wish it did not take as much effort as it did on my part, to get what I was told would happen, to happen. Thank you, Dan!

I find it necessary to share my experience so that others are aware of what can also happen to them.

I rented a unit effective 4/8/22 online. I did not notice I was being forced to purchase a lock during that process. I actually did not need the unit until 4/11, but decided to take advantage of the offer available on the 1 unit left in size I needed. I am in transition between FL and CT, and a couple of weeks ago, while in CT, I reached out to Renee, to review the different amounts that had been charged on my credit card, to understand the difference from what I had originally been told the amounts would be. It was during that conversation that Renee advised I had been charged for a lock. According to her, the system forces one to purchase a lock. I did not need it because I had one from renting a unit from PS in the past. Renee advised me that returning the lock for a refund would not be a problem. I advised her I’d be returning to FL on 5/14 and would stop in to do that, as well as remove their renter’s insurance on the following day (5/15)- as I believed I would be covered under my homeowners policy, which I would confirm, before stopping in. Renee never mentioned there is a 30 day return period, or no return if lock has been used. She made it sound like there would be no issue at all. “Just come on in & I’ll take care of it.”

When I went by on Sunday, it was Jason at the desk, who was the one to inform me about the 30 day and use of lock thing. I was pretty surprised about this change in communication about the facility’s policies, as since Renee advised she is a manager, I assumed she was providing me accurate information. I then took care of the renter’s insurance piece, and asked Jason to please have Renee call me. Since she did not, I called back on Tuesday and Renee, who was there, simply advised that since Jason was over her, if he said I could not return the lock, then there was nothing she could do. I do not appreciate this lack of congruence in communication being provided by a business. I do not think it is too much to expect employees of the same company, especially at management level, to know their company’s policies. As I told Jason and Renee, had I known about the 30 day policy, I would have had my neighbor return the lock. The lock costs $22. It is not about that. It is about feeling comfortable with people with whom we do business. Just give me the correct information, the rules of the game, so I can know what I need to do. That’s all.

I have left 2 messages for the district manager, to discuss this, as I decide whether to keep my unit here; or go somewhere else. It’s unfortunate that something so avoidable becomes such an inconvenience for the customer. I guess there is such a high demand for units in FL, Public Storage had become comfortable with treating customers like...

I have been a customer of Public Storage for well over a decade. While I have seen my fair share of Property Managers come and go, the current Property Manager, Renee, is the best one yet! She is not only extremely professional, personable and knowledgeable over the phone, but is all that and more in person! Renee is most definitely a huge asset to the company and deserves praise for her work ethic. She genuinely cares and has an amazing personality on top of it! Such a joy to deal with and a rare find. Public Storage itself is a safe, secure, clean area with a variety of options to suit your needs. Their prices are competitive and I highly recommend them. Having Renee as the Property Manager and jack of all trades there is a plus and the icing on the cake!

I felt I needed to add to my review since I have been going to my storage unit more frequently over the past 5 months or so. I have had the pleasure of dealing with the fantastic Property Manager, Renee on numerous occasions. I have been in the office several times watching her interact with the customers while waiting my turn and she is just so wonderful with everyone! She treats everybody with kindness and respect and just goes above and beyond. You are so very lucky to have her there! Renee remembers people's names and faces too, which isn't that common...especially since so many customers come and go. I often see her on the property cleaning up and checking on things. She amazes me and literally does it all! What a blessing to have such a terrific Manager in your employ! I highly recommend Public Storage...and...

On July 30th 2021 I rented a small unit from Public storage on Atlantic Ave, Delray Beach Florida. It was late on a Friday evening and by the time I checked the unit the office had closed up. I found the unit to be damp, to small, very dark and had a bad smell. Early the next morning I called to cancel. It was less than 24 hrs. The manager said that I needed to call the day before to cancel. She refunded the price of the lock and the rent for July 30th and July 31st. I also had paid for August in advance because that was what she required at the time of rental and a $28 administration fee. She said that she would have to check with the owner on Monday to credit me back for the month of August and the administration fee. I never heard from them again. They took $185.51 at the time of rental and only refunded $36.85 14 hours later. This is very bad customer service. I did rent another unit at EXTRA SPACE. The unit was very clean they provided Dollies to move your belongs. STAY AWAY FROM PUBLIC STORAGE AT THE ATLANTIC AVE DELRAY BEACH...