Mattress by Appointment Deltona FL — Local services in Deltona

Don't waste your time with this company. I originally had a great experience when I bought my mattress in 2023 and then I had some major life changing events in January of 2024, I won't go into detail on those events but loss of my job, car accident, settlement check and a big move out of state were the gist of it. When the settlement check hit my bank account I paid off what I owed Snap Finance for this mattress, the total was around $1200 but I had made a few payments already. I paid some other bills and then my bank account got shut down as I had been without a job and it had been in the negative because of those life changing events. Skip forward to August of 2024 and I'm 7 and a half months pregnant with my high risk son who has a complex heart condition and I get a phone call from someone trying to collect a debt to snap finace... They had been apparently sending me letters in the mail but I never responded because it wasn't even my current address and all that time they had my phone number but couldn't call me till August. As far as I know the remaining balance was paid. I explained this to whoever I spoke to and they seemed to have understood the situation and I didn't hear from them again till today Feb 2025. They say I owe $1600 because it gained interest but again I was under the impression it was paid off. No one reached out to me till August 2024 to tell me that payments stopped January 2024/December 2023. They will screw you over and lie about you making your payments because as the man said "they're a million dollar company" if they're a million dollar company and they're coming after me for maybe $700 that I thought was paid off in full that's ridiculous. They purposely let it gain interest so it's a higher amount owed than it was when I was first approved and everything I paid...

Amazing 👏 business!!! Luis is very thorough and in this day and age when many things are bought online, a mattress just CANNOT be one of them! You need to go there and lay down, feel them out, really see how the support feels. Luis got me the mattress I wanted at a great deal, MUCH less than the manufacturer's direct price! AND they have 2 types of credit offers with 0% interest. Just can't beat it. Only thing I regret is not going months ago! Best sleep I've had in years. I got the king size mattress that is SO cooling and it turns white from your body heat My kids love it 😀 they are NON prorated 10 yr warrenty on mattress and the adjustable base with massage has 20 yr warranty. So glad I didn't get the cheap crap again from Amazon. I also got 4 of the "dough" pillows. They came and set it up, mattress cover, everything ready to go. Amazing customer service. 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 10 stars! Will be back for everyone else's new...

LUIS!!!! I cannot say enough about the service, the in depth explanations, and the patience this man showed us. We have had several mattresses over the years and I never felt so completely heard and understood as we did with Luis. He has a little shop with more inventory and knowledge than the big Mattress companies. I didn't even want to go, when my husband told me but I am certainly glad I did. Don't let the small space deter you. He didn't just try to make a sale. In fact, he didn't even push a sale; instead, he acted with a servants heart and listened with intention, which is necessary in today's time- but very rare. He will definitely be our Matress Man from now on and we'll send everyone we know to him. We'll be back for that base Luis and we truly thank...