United States Postal Service — Local services in Denison

If I could give this post office 0 stars I would. I went into this office December 4th, 2020 to mail a very time sensitive, small item to the UK. I wanted to mail it out global express which would have gotten to the UK in 3 days, but the teller said I could NOT mail global express for some reason? So the only option he gave me was priority mail international. I asked how long that would take to get to the UK and I was told 5-10 business days. My package didn't actually arrive to the UK until 27 days after I mailed it! I simply did not think it was fair to pay extra money specifically to arrive somewhere in a quicker method, for it to not arrive within the 5-10 days I was quoted. I reached out to usps to file a complaint, in which a man named David from this Denison post office had called me to discuss the matter. He said he was the post master and once I explained my situation to him, he immediately said they would not refund me for the extra money I paid to have my "time sensitive" package arrive quickly to the UK. He was very rude over the phone and didn't care to hear me out on anything I had to say. All I want is to be refunded back my $56 dollars I paid to have my package arrive within the 5-10 days I was quoted to get my item to the UK, that actually took 27 days to get to!! You guys advertise on regular priority mail, if it doesn't get to it's destination in the "timeframe" quoted that buyers can get a refund so why would it be any different for priority mail international? I paid extra money for something to arrive somewhere in a quicker time frame and it did not arrive in the time frame specified, so I should receive my money back! Simple as that! This post office has terrible customer service, which is why I will no longer return here. I go to the Sherman post office now because they have great customer service and treat their customers with kindness...

To this point, all of my experiences with the Denison Post Office had been pleasant and professional. However, today I witnessed an appalling display of poor behavior on the part of the Postmaster toward a nurse. Our doctors and nurses are under enough pressure at this time. They neither need to be snapped at over a piece of tape nor do they deserve to be told you are "too busy" to help them, which is exactly what the Postmaster did.

I was the only other customer in the building.

After the Postmaster called another employee to the counter, then shouted at the nurse and made it clear the employee (who was going to help) that they actually should not help the nurse. The nurse then left without completing a very simple transaction and the employee retreated.

I was horrified, the nurse was upset, and the employee appeared nervous of the Postmaster.

Hopefully, someone will see this and press for improvements in both out-facing behavior and working conditions. Until then, I will handle my business online or at...

I have never had the problems these people seem to claim. Only 1 time did they say a package was delivered an I never got it. I contacted the shipper an he resent it out, I got it in 3 days. I place my bills in the box they have always been delivered so far. No complaints. They continue to deliver the old owners mail to my house even after I write they no longer live there. So I just take it next door it is their nephew. Every time I got into the post office which is not a lot to buy stamps. Because I think it is stupid to order them then get charged a delivery charge when he is dropping mail at my house anyway. The people inside have always been friendly an very professional. So all in all...