GCS COMPUTER LLC — Local services in Derby

I’ll let the readers decide...

I was sent to drop off my mothers cell phone whose battery was being replaced. I arrived during their lunch break and waited for someone to return. Their hours are marked 9-1 and 3-7. Someone finally walked in the door at 3:20. This employee had a puppy who was unleashed and jumped right onto me, knocking my moms phone out of my hand. I got a giggly apology as she had already walked past me. She took the phone, and originally told me it would be 30 minutes. I told her I would be waiting in the car. Not even 5 minutes later, she comes out and tells me now it’s going to be 2 hours. I told her I would come back.

My father gets a call at 6:50pm, so 10 minutes before they close , telling me us the phone was ready. We told her that we were busy and could not come get it that moment, and said we would be there the following morning to pick it up. THEN, we are told they are going to be closed for a week so we wouldn’t be able to come get it until Tuesday. I jumped in my car and ran over there because waiting that long simply was not an option.

I am very disappointed with the customer service, and this was my first time setting foot in that building. I will not be returning, and neither will my parents.

To top it off, the phone battery was at 17%, so how am I even sure this is a...

I took my kindle fire to GCS and asked them to fix it, It would not charge, the charging port was bad. They told me it would be $69 and that I wouldn't get it back until saturday ( dropped it on Monday) when I went to pick it up they told me it was repaired and that the charger I was presently using was bad. Ok. ( I use this charger all the time) I took the kindle home, it was half charged, i played with it to get the battery low, plugged it in and low and behold, it wont charge!!! I plugged it into my computer and it wouldn't go into charge, I plugged it into the wall charger, it wouldn't go into charge. The charger I was trying to use , one was brand new and worked(I tried in on my phone) the other was the one they told me was bad, tried this on my phone also, it was good. I returned to GCS and they told me it would be an additional $20 because it needed a new charging port. Well I asked for a credit and took the kindle home. Look, a brand new one costs $159, why would I pay $90. These guys have no idea what they are doing, They told me it was repaired, then when it wasn't repaired told me it needed a new port. Why would you tell me it was fixed if it wasn't. What a ripoff...

To whomever takes the time to read this,

You are currently looking what seems to be a well reviewed place of business, and that may understandably encourage you to bring your valuable devices to this apparently reputable store. Go elsewhere. My request for services were simple. I had a laptop that would not sleep, and an ipod that would not turn on. Here is what I experienced.

I was never given a receipt verifying they were in possession of my devices. I was charged almost $100 for, what I eventually believed to be simple driver updates. Driver updating is a simple process one can do at home in minutes at the click of a button. When I asked specifically what the problem was, the owner's response was, "I'm not here to teach you." My laptop problem still occurs and is not fixed. My ipod was never fixed. I was not charged for this.

I'm not angry, I'm just sick of businesses taking advantage of people who are not comfortable with tackling very complicated problems in areas outside of their expertise. Similar things happen with auto mechanics and physicians. All I can do is warn you and hope that as many people see this as humanly possible. Go...