Harbor Freight — Local services in DeRidder

I have been in there several times and bought well over $1000 worth of their products and 93% of the items either I used one time and they quit or they break before getting to actually use it ..because it's so cheap made ..not to mention they allow you to buy the product without a id but when you return and have a receipt they require a id to return with a receipt..dumb just another way not to give you the money back ..and today with the I'd and recipet and was denied because two employers are think theyr are city police investigator ( seems like your returning because you used it did the job now returning it) no I'm returning it because its not the correct one needed for job I do every day for a living but the wife isn't so she didn't get the correct one ..stick being a cashier and informing the customers of the supposed new policy you tried to spoon feed my wife and then I talk to the person in charge say it's not a. New policy..so now not only was I not informed of the policy by the lady who checked me out now I'm being told the two people I spoke with before her one being a manager said it's a new policy...

Just bought a tool (hand held corded drain clog auger) from here in deridder la. It was marked 99.99 on sale. I went to checkout and was told it's not on sale anymore. The manager came and scanned it and confirmed it was 114.99. I went ahead and bought it and was told it had a no return policy. Got home and plugged it in 20 minutes after purchasing it and it immediately started smoking and had a burned plastic smell. I unplugged it and called customer service. I received a recorded instruction to do the return online. Tried that and had no luck. I have been on hold for 25 minutes waiting on the manager to tell me what to do next! I hung up and immediately called back and was told that the managers were gone for the day and to call back tomorrow. I guess they put me on hold and left!! I guess you get what...

I’ll have to get the cashier’s name, but I called for a pole chain saw and this lady went ALL OUT to find one and finally did and I was in a pretty bad need and those two lady’s found it and held it for me and let me tell you how I been in customer service all my life She Was Perfect… I mean I would ask for a better way to start my New Year…. I’m going to get her name and post, She was Fantastic I’d hire her...