Henry Ford Medical Center - Detroit Northwest — Local services in Detroit

HORRIBLE EXPERIENCE. TIME FOR A CHANGE!! ~Went in for my first Pregnancy ultrasound, the front desk staff was unwelcoming. She walked passed while in where standing at the window, another gentleman who appeared to not work in that section walked by greeted us, the front desk staff returned and finished cleaning off all the desk, looked for a mask to hand us, went to throw the box away before asking for the nature of our visit. All this without any greeting. ~We finally get called in the back by the ultrasound tech who proceeded with the same lack of care attitude. Being that I was super excited to be having the ultrasound that was scheduled a month after my initial call I wanted to know everything about the appointment.However, the only apparent willful words out of the tech’s mouth were the patient identifier questions. She then provided instructions and begun the ultrasound. After several minutes of silence I asked what she was doing and measuring in which she responded “I haven’t started looking at the baby yet” and proceeded. A few minutes later I stated, “this is my first time and I’m curious to know what you’re looking at and doing.” She responded and again concluded with not looking at and baby and will let me know when she is. It was at that moment that my fiancé grabbed my ankle and started to rub it because we were both so excited for that moment and it was more and more apparent this health care system was not the place for us. We had a few more uncomfortable, dry exchanges before heading out. ~I go down to the lab for the same unpleasant experience. The lab front staff had an attitude, the phlebotomist had an attitude. I even asked her how her morning was hoping to turn things around. I didn’t work. ~ I put time in a year ago to search for my preferred OB, coincidentally, she is pregnant and cannot proceed with my OB care. She is located out the New Center location where the front office is also rude and the voucher has yet to cover my annual visit. So parking is an issue there. ~Since I am early in my pregnancy I have decided to put the time in to locate a new health care provider. I have had one horrible experience with HF ER, with all these Red Flags, I have to find...

I have never had a problem with any other Henry Ford facility in over twenty five years except for last week at this clinic. Their doctors, nurses and support staff are always kind, polite, patient and compassionate! I would have given HF five stars but a surprisingly rude phlebotomist at this location changed that! I had a surprisingly negative experience at the Henry Ford Lab on West Outer Drive and Southfield in Detroit. I needed to take a PSA at the lab as per my doctors request. So, I went last Thursday. The lady at the front desk of the lab was very nice and polite as I’ve come to be accustom to dealing with Henry Ford hospital and clinics. When it came time for the phlebotomist to take my blood, she had a problem finding it in my left arm. I was not alarmed, but did not enjoy the persistent digging so I suggested that she use my right arm. The woman got so upset and remarked that I’m treating her like she doesn’t know what she’s doing. I told her that I am sure she knows what she’s doing, but that I would simply rather you take the blood from my right arm rather than continue digging into my left arm. But that did not satisfy her. She continued on with a very disrespectful attitude toward me and repeatedly said Im acting like she doesn’t know what she’s doing; so, I just remained quiet knowing there was no appeasing her. I’ve been getting tests from Henry Ford clinics and hospitals and labs for well over 25 years. My results have always come back through my chart in the last 10 to 15 years either the same day or the next day. But today is Monday my urologist and I have been waiting on that test since last week Thursday and he thinks it’s very odd that it’s still in processing mode. I must say I suspect this woman with the nasty attitude miss-handled my blood sample as a means of retaliation. This isn’t right. Henry Ford Hospital and affiliated clinics are better than this! I was polite, calm and respectful the whole time and I should have been treated that same way. I truly hope this is not a sign of things to come for such an otherwise organization...

(edited) Dr. M. Khan(Resident) is rude, condescending, and biased.

In 2 months, I visited her 4 times, she dismissed my symptoms She knew I had been to the ER 4 times in between those visits, and twice prior. When I addressed my concerns,she arrogantly said I could always go to another doctor.

I was in a medical crisis, so I desperately continued to see her to get answers as my health was declining fast. I asked her twice to put me on medical leave, she refused. I had to resign from my job of 15 years, due to her lack of protecting me as a patient. My mother advocated for me and asked Dr. Khan to admit me to the hospital, she refused. Went to another hospital, was admitted immediately.

Dr. Khan painted herself to be "empathetic" in my chart notes, not once did she show empathy. Her biases towards me was evident when she came up with a basic care of plan instead of throughly looking for more answers.

Her actions as a professional doctor has caused alot of trauma. I do not recommend...