Maxx Beauty Supply — Local services in Detroit

I had an extremely disturbing experience at this Maxx Beauty Supply location on June 8, 2024.

My sister and I, along with our young children (both under 1 year old), walked into the store and were immediately put off by the behavior of the security guard at the entrance. This guard, a light-skinned man with green eyes, did not greet us but instead stared at us in an unwelcoming manner.

As soon as I walked into the store, the security alarm went off. Knowing I had nothing in my bag, I assumed it was a false alarm. Before I even reached the basket area, I noticed my sister had not followed me inside. When I turned back (carrying my baby), I encountered the guard shouting at me, "You need to go to the front and get your bag checked!" His tone was very aggressive and disrespectful, which was confusing as I had barely entered the store.

Attempting to avoid further confrontation, I said to my sister, "Let's just go," and started to leave the store. Despite this, the guard continued to yell, accusing me of potential theft and insisting my bag be checked. To clear my name, I allowed the front desk lady to check my bag. She found nothing and agreed that the guard’s behavior was unprofessional and uncalled for.

I then confronted the guard, stating, "You are very unprofessional. You’re asking about my bag and you didn’t even greet us when we walked in, nor helped us in the store. My sister and I both had small children with us." He rudely responded, "I don’t have to say sh*t to y’all," and continued to argue and make disrespectful comments.

After leaving the store, another customer who had witnessed the incident approached us in the parking lot, remarking, "That was crazy. Y’all didn’t even get in the store. He’s still in there going off about the situation."

As a professional recruiter, I strongly advise this location to reconsider the employment of this security guard. His behavior is not only unprofessional and hostile but also damaging to the store's reputation. They can even run the camera back to show how unprofessional the security guard handled this situation. Such conduct will undoubtedly drive customers away.

This was my first and last time at this location. I hope significant improvements are made to ensure no other customers endure what we...

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