Dubuque Fireplace & Patio — Local services in Dubuque

Great service and exceptional customer satisfaction culture. There were complications with the initial installation of our gas insert. The technician worked past 9:00 PM to get the unit functioning before he left.

We were not completely satisfied with the performance of our unit. The Dubuque Fireplace and Patio team identified a modification option and worked to quickly obtain and install the required components. They also worked with us to minimize the cost of the upgrade.

At the end of the day, we are very happy with the performance of our insert and highly recommend the Dubuque Fireplace and Patio team. Thanks for...

We were looking for some answers regarding building codes with a fireplace in a home we recently purchased and finally just called Dubuque Fireplace & Patio to see if they'd have any answers. The gentleman who answered the phone was not only knowledgable but he was extremely kind and helpful, walking my husband through the process of opening our current fireplace and finding the necessary information. Based on this one interaction, we will most definitely be going to Dubuque Fireplace & Patio when it comes time to replace our gas fireplace in a few years, and I will recommend them to...

Stopped in store to check out their beautiful fireplaces. Talked to the person at the counter, didn't care that I was there at all took 2 phone calls before moping over to Me. I said I wanted to buy an insert. He said "leave your name and number and we will get back to you to set up an appointment". So I did. I call balk one week later and he says very Rudely you didn't set up an appointment. Why did I give you my name and number to not set up an appointment. He also told me when I stopped in that the lady who schedules appointments is busy. He was very rude today...