Batteries Plus Phone Repair — Local services in Dunedin

The reason for 2 stars isn’t because of the repair but because of the service or lack there of. I called the day before the repair and was told it would take 1-1.5 hours. I set up an appointment for 10 am the next day and while speaking with Tony, the manager, I was told it would take 3 hours. I advised him I really needed it before 1pm because I had court and to please give me a call when it was done. Tony stated I would definitely get a call. At 6 pm I had still not received a call so I went to check on it. Of course Tony had left for the day and the guy there knew nothing about what had happened. For my troubles I was given a $5 discount. Happy with the repair but very disappointed with the...

Knowledgeable and courteous staff gave accurate price and wait-time info via phone. I was pleased that in-store clerk confirmed those estimates after testing old battery. Price was $50 LESS than MSRP or Amazon prices. Compliments to management on well-trained staff, store cleanliness, impressive stock variety and extended store hours.

Also, so-o-o pleased that clerk addressed me by name with either Miss, Ms or ma'am and did not automatically address me as "Mrs. ---" or the annoyingly patronizing "sweetie" or "honey". I'll be referring this excellent service to...

. I had scheduled an appointment for the repair. As soon as I arrived they examined my phone and proceeded to work on it. They gave me an estimate of 1 hour. When I arrived an hour later the phone was ready to go as promised. Price wise they were more reasonable then any repair shop except for the manufacturer Samsung and I would have had to send the phone to them and probably would not have had it back for several days. I would definitely use them again...