GameStop — Local services in Durham

Hello,

Thursday 4/21/2022, I went into my local GameStop at North Pointe Shopping Center, 1804 N Pointe Dr suite f, Durham, NC 27705. The manger that day told me that PS5 would be restocked Saturday 4/23/2022. I asked what it would cost, and he told me in front of my fiance, another employee, and two other customers that the price would be $650 for the bundle and that it comes with Gran Turismo 7, Horizon Forbidden West and a black headset. I set aside the money for that price point and arrived at 6am Saturday morning and waited for 4 hours and when the manager for today came out and asked which bundle I wanted. I asked what the price was today and was told that it would be $790 after taxes. The manager on Thursday, even told me that the the price was for PowerUp Pro members, so i renewed that. The bundle cost was told to me that it was $650 and then this morning told the bundle is $750 and that after taxes its $790 is a complete bait and switch. I understand tax is added on after. I get that. North Carolina sales tax is 4.75% and so I would have paid $680 total. Then I call corporate and am told nothing can be done, I ask to speak to Customer Services manager, Tier 2 and the person I am talking to says that they wont do anything either. Then they give me the Regional Managers phone number, and its for a manager in Florida who covers St. Petersburg and Tampa area. This company is a joke and this practice of customer service and sales is deplorable. SOMETHING...

I stopped by this location, thankful for a Gamestop open at 7:30pm on Christmas Eve. I was helped immediately without issue. The problem was that the manager at this location needs to figure out a better way to talk to her employees without berating them in front of the customers. I was deeply appalled by the attitude she had towards the employees, meant to embarrass them in front of the customers. I don't know what her issue was. Maybe the employees are difficult to work with, regardless, I do not think it was acceptable behavior for a manager (I assume she was a manager) to have. I felt that the employees handled it with great composure, however I hope that they are able to transfer to another location or that this manager learns how to talk to people like human beings and not in a belittling way. It was really hard to watch. I mean its Christmas Eve, we're all running out getting last minute things done, lets just be freaking nice to...

I love going into GameStop even broke just to see what's new. They have games and consoles of course, but also t-shirts, collectibles, some boardgames and even some card games sometimes. I'm a female gamer (yes we're out there even more now than when I started back in the 70s) and I love everything from mobile to PC to PlayStation to Nintendo to Xbox to WII. I play alot of different types of games too and love that if GameStop doesn't have what I'm looking for they will try to find it and order it for me. Now, if only my favorite comic book store was next door with my comics (yep those too since the 70s) other collectibles, other card/boardgames, and t-shirts.....this lady would have it made in heaven lol. I'm a Nerd Queen...