Vacek's Hardware — Local services in East Bernard

I live a few miles away and was trying to save myself a trip to Rosenberg or Richmond, so I stopped by. As soon as I walked in the door I was impressed. Firstly, this place is way bigger than it appears from the outside. They have a massive selection with the feel and charm of a "mom n pop" general store. You can tell that the business is family owned/run and that the family very much cares about this business and you as the customer. I was looking for something relatively obscure and was pleasantly surprised to find out that they had it. They also have a lumber, masonry, and garden section with plants and seeds. I definitely wasn't expecting that. Stay away from Lowe's, Home Depot, or Walmart and come here. Also, the reasoning they post on the front door for being closed on Sunday also put a smile on my face....

They will not help elderly people load merchandise. Young kids working make you load it yourself. If you want service, go to a real hardware store. This place is only good for small items and trinkets you can carry to the cash register in one hand. If you are elderly or have medical conditions, go to a real store. They ask if they can help you, but they can't. Shameful. Also he loaded 4 bags of 60lb and said the other 2 were mine and walked away. Still believed if you sell it you should own up to it. Have a medical condition. Didn't ask. Ever heard...

Very disappointed. Called ahead to check on a hard to find air conditioner filter. Was told there was one there and I asked how long the store was open. Upon my arrival I was asked what I needed assistance with and I explained what I was there for. I was told they aren't stocked at the store. As I started with, very disappointed. I went out of the way to go to East Bernard, but could have saved time by going directly to Rosenberg first. So 90 minutes later I had what I needed. I prefer to shop local, but an experience like this...