Western Loan & Jewelry Exchange — Local services in East Los Angeles

Worst experience ever! I found this place on google and decided to try it out because of the FIVE STAR reviews (By the way they will not complete the deal until you give them a FIVE STAR review and if you don't know how to do so they will help you). So, I called and told them that I have a Chanel purse and I want to know if its authentic and if so how much can they give me for it. They told me to send pictures and to let them know how much I want for it, so I did exactly what they asked. Then they told me I had to make an appointment and they charge $25 to authenticate it. I got to my appointment and I paid the $25. Its AUTHENTIC!!!!! I was offered a loan of $450 or they would buy it for $500. I was hoping at least $800 but I took the $500. I filled out paper work and I was asked to give them a review. They helped me fill out the review and then they gave me $500 cash. As I was pulling out of the parking spot I get a call from the young ladies telling me that they needed one more signature to "CLOSE THE DEAL". That was weird because why let me leave with $500 cash if the deal was not closed. So, I went back inside and I seen the young ladies talking, then they came to me and say that they received a red check from an application on a cell phone for the Chanel purse instead of a yellow check. The Chanel purse was not AUTHENTIC! They said I have to give the money back. I was in disbelief! I told her that I just paid her $25 to check that its authentic and that she confirmed it was authentic. Well, they literally walked behind as I walked to my car to get the $500 cash and give it back. They took back the cash and the receipt and gave me the purse and the $25 back. Over all I will not recommend this shop! The level of unprofessionalism does not grant this business a FIVE STAR review. Any business that pressures you to give them a FIVE STAR review on the spot makes the review invalid. Instead of having a professional Licensed authenticator they are using a basic app where you have to upload photos. Also, walking behind me as I go to my car as if I was a criminal was humiliating.

I give it ZERO stars but in order to post I had to...

This is by far the best pawn shop for selling or buying high end Jewlery, gold and silver coins and bars, and high quality diamonds of all sizes. I drove all the way from Aliso Viejo to try out this shop, and will be coming back here n a regular basis to see his new inventory that comes in daily. Tony has a remarkable selection to choose from that will take you hours to go through and believe me, you will want to try on everything as the selection of semi and precious stones are one of the finest collections I have came in contact with in a long time. The staff makes you feel like your part of the family and the owner Tony, is so helpful and more then generous with the listed price and what he will give you for your unwanted gold. He has a large collection of coins and guitars and tools and other vintage collectibles as well. A+++ shop. Don’t miss your chance if your in the area, or make a day out of it, to see his collection, as I promise you won’t be disappointed, i for sure was more than satisfied and highly recommend this shop to anyone and everyone looking to buy or sell fine gold and silver Jewlery and...

I got an AMAZING custom engagement and wedding ring here. The entire process was so easy. All I had to do was walk in with a picture of the ring my fiancé wanted and Tony took care of the rest. He was very helpful and knowledgeable showing me different options of the center diamond. I received updates and pictures through every step of the process from the initial design that was custom made on the computer to the wax mold all the way until the finished product. The ring turned out even nicer than the one my fiancé showed me and I saved a grip of money doing it. This is my first review I have ever left on anything and it’s solely because the process was so easy and my custom rings turned out incredible. I will be referring all of my friends here. Come here and get exactly what you’re looking for for a steal like I got!...