Cellular Mobile Services — Local services in East Providence

Initially I was pleased with the service provided. I had the glass replaced on my phone by them and they were speedy and pleasant. However, a few days later I woke to find my phone unusable as the glass had not been installed properly. I went back at the end of their business day, and the woman ( I believe the owner) looked at it and attempted to pry the glass off with a metal pry before switching to a plastic one. Apparently she chipped the new glass minutely as within hours the bottom corner where she was prying it formed a spiderweb crack, stemming from a chip on the underside of the glass. If l had not had work the following day I'd have gone back as soon as the store opened but had to wait till that afternoon. The same woman was there and she dismissed it saying that she could not have possibly have damaged it. I was so frustrated and angry that she basically called me a liar. She did offer to fix it again at a discounted rate and l believe she offered because she knew that she caused the damage. I declined that offer out of principle. I'm highly dissatisfied with the...

EDIT: I previously had a very poor experience with this location and wrote the below review. The owner called me personally in 30 minutes and promised to make it right. He fixed my screen for free and also included an iPhone charger. This completely changed my experience with this company and I’ll be back if I break any screens in the future.

Previous review:I got my screen replaced and was told it would take 30mins.. I came back 45 minutes later and they hadn’t even started. They up sold me on a screen protector saying that it was supposed to be more durable.. it cracker within two days. When I brought it in for them to replace the screen protector they told me there was no warranty and said “of course it would break if it was dropped”. Then just repeated that there’s no warranty....the service was mediocre at best and their products are inferior, I would recommend any other place to get your...

Cellular Mobile Services in Wakefield has earned my trust! I brought my iPhone 6S in for what I believed was just a simple battery replacement, but during the repair a more serious problem was discovered (phone couldn't properly charge ANY battery). The store called me back and demonstrated the issue and recommended that I place a claim with AT&T. They showed me how the original battery was bloated and pushing the screen right off the face of the phone and recommended I not charge and use the phone again. They removed the SIM for me and recommended I use an older iPhone I had as a backup until my new phone arrived through AT&T claim process.

When I asked what I owed for this fast, honest diagnosis, she said there would be no charge! Other shops may have just replaced the battery even though that wouldn't have solved the issue.

I will bring my devices to Cellular...