Giant Food — Local services in East Riverdale

I have been a loyal customer of this store for the past three years, but I was deeply disappointed by an incident today. I was wrongly accused of stealing four mangoes, despite having paid for them. As I was leaving the store and loading the groceries into my car, the security guard confronted me with a duplicated receipt and questioned my purchases. I explained that the mangoes were listed on my receipt and pointed it out to him and stated that I had no reason to steal, but instead of acknowledging the mistake or offering an apology, the security guard simply responded with, “I hope not,” and walked away.

This experience was extremely upsetting, and as a result, my family and I have decided to take our business elsewhere.

I would like to offer a few suggestions to help prevent such incidents in the future:

Training for Staff: It would be beneficial for the store to provide additional training for security personnel to ensure they handle situations with customers more professionally and respectfully.

Improved Customer Service Protocols: Implementing clearer protocols for addressing and resolving customer issues, including proper verification and apologies when mistakes occur, would enhance the customer experience.

Review of Security Procedures: A review of current security procedures could help prevent misunderstandings and ensure that accusations are managed with care and sensitivity.

Customer Relations Feedback: Establishing a formal feedback process for customers to report and resolve issues could improve service and address concerns more effectively.

Compensation or Apology: Considering a formal apology or some form of compensation for affected customers might help restore trust and demonstrate a commitment to customer satisfaction.

I hope these suggestions are taken into account to improve the overall...

I’m giving it a 3 because overall my experience with GIANT is always great I live 2 mins away, so I’m always here to buy my groceries or anything else I need. However these past two times I’ve gone, I’ve been having trouble with one employee named Carol (I believe is her name a lady with a pair of glasses) she has always been rude to me while the other staff members are always very welcoming. I greet her, say thank you, etc not even a “you’re welcome” does she say. Yesterday I picked up some groceries I was very polite with her she ignored me. Today I went to buy some last minute things I needed, while someone was In front of me she seemed a bit rude with them. I had a couple of things in hand as I needed to get put them on the conveyor belt, I leaned to grab a lane separator to divide my things from the person she was assisting. While I did that she pushed the lane separator back, i towards me I told her I had more things to add (there was not room towards the back of the conveyor belt for me to add things) but a lot of room In front. I pushed back the lane separator belt to add more things, she then again pushed back rudely and basically slamming it towards me. This is very unprofessional, the worst customer service I’ve received here. While leaving I said thank you and she ignored me and proceeded to to speak to one of her colleagues. DO BETTER ! SHE NEEDS MORE TRAINING FOR CUSTOMER SERVICE, I will make sure to take this a bit higher up...

Interestingly enough, I'm at Giant food in Annapolis road, I love to shop in the mornings. I'm not much for starting conversations until after tea or coffee, however, I am a cunning linguist. With a high rate of customer satisfaction.This is because when I shop for customers, I just pretend that this food is for my Mother or my daughter and secondly, I think about how I would want to be served., as a customer and meet ny standards of service based on what I would want. This is customer service. I am often surprised by how impolite some people can be to a total stranger, I went to pay at the self checkout line. I have been here before and I know that this store is understaffed and that one or two of the cashier's can be a little abrasive, but I dont care if i self checkout i dont even have to be exposed to that energy, the attendant was unnecessarily rude. I was surprised, but she and I talked for a second or two and she wound up apologizing, accepted of course. It takes courage to apologize just like it does to speak your mind when flustered and uncoffeed, I know that is not a word thanks. Customer service should be the same for all with no regard given to skin...