24 Ford of Easton — Local services in Easton

Beware of Baystate Ford in Easton, Ma. I want this to be completely honest and helpful not spiteful. I leased a 14 f150 3 years ago with auto pay because I pride myself in my credit. So skip ahead to the end of the lease I put a lot of money into this truck planning to buy it. Well the end of the lease came up and they came to inspect it at my work place and I was offered an extension via telephone after I expressed that it was a busy time of the year for me. They said no problem and offered me a three month extension and I accepted. I was supposed to get something to sign via mail to finalize the extension and never recieved it and a month later I get a call that I’m 11 days late on a payment. I thought to myself this is a mistake because these payments were all autopay as they were all through the lease. I quickly called to square things up and to my understanding was that with a quick online payment things would resume to autopay for the extension until I walked in to sign a buy out deal. (Just saying being a responsible home owner having a 764 credit score) A month later I check my online account and it says zero balance again figuring things are ok. Skip ahead one Thursday night at 1am Ford Credit Union Sends Evergreen Towing from RI into my private home to take my truck! Let’s just say the tow truck guy was very nice! Now my truck (Big Red) besides the 3 year lease has an additiional 6 grand plus in add ons, so she’s pretty! So I call Ford Credit in the morning and the woman on the phone was basically having a really bad day who knows why, but she was MAD because I hadn’t answered her 1-800 number is what she explained yet I continued on for an explaination as nicely as I could and I got no where. She nastily ended the conversation demanding me to pick my belongings up at the impound yard and I was welcomed to purchase another Ford vehicle of my liking on the Baysate lot but not my own because it was being auctioned off! 🤯. So here I am sitting in my kitchen staring at at my innocent 4 year old little girl that I can’t even drive to preschool feeling so confused angry yet so violated all at once! Shortly after I get a call from another man to top my day off to emphasize that I can not have my truck back and to please go pick up my belongings. Again I just sat in disbelief but someone was about to get the manager special! After pacing back and forth I decide to show face at Bay State and I get to sit with the finance guy that repeatedly chuckled that this situation was just unheard of in the years he’s worked as a cars salesmen. He goes on and acts accordingly and makes a number of calls and promises he will work this all out. He contacts what he says were his guys and manages to bypass the God of Loans from Ford Credit that said “we are not releasing his vehicle because of principle for not returning our phone call!🤭 Regardless of loan in hand!” Baystate for me approved within seconds for a $27,000 loan to get me to buy my truck with TD Bank! They also stayed one night till 8pm to make sure the loan went through! Fast Fwd a bit problem now is they won’t give me my truck. Good Golly! Talk about take your money and run! You got it right two weeks and Big Red is still sitting in the impound lot in RI because Baystate says they don’t have the manpower to go get her??? But I’m more than welcomed to go get her myself is what I’m told repeatedly. I don’t know about you but when you buy a $27,000 vehicle, shouldn’t it be shined and ready for you 🤔? Two weeks go by and my truck is still in the impound lot waiting to get a MA inspection sticker and plates and Baystate could care less. Long story short Baystate is the worse place to buy a vehicle. They don’t value their customers nor their GOOD customers. I’ve always loved Ford but not when they act like this and shame on me for giving them my hard earned...

Would NEVER return.

I leased my vehicle from Baystate and during the time in my lease the dealership changed hands and was not 24 Ford of Easton. When my lease was up, I decided I would like to buy it out.

I had made an appointment in advance to buy out my lease. I spoke with Sam (who initiated this process by calling me to help with my lease options) for months prior and was told a lot of information that was incorrect. I was provided with the figures based on the estimated payoff in Jan. I ended up coming in in March with an appointment (my lease was not officially up until May) but still needed to start from scratch with a salesperson and not Sam, who I had been working with. Very strange process. Those monthly payment numbers were somehow higher with money down - even though I said several times I wouldn't be putting money down - and I had made a couple car payments since that original estimate so the numbers from the sales team made no sense. I also filled out the credit app prior to coming in. All that "prep" and making an appointment and I was still in the dealership for over 2 1/2 hours. Nothing was ready or prepared for me. I don't really understand why. There was not ONE other person in the dealership so it's not like they were busy.

Also those "numbers" for my monthly payment included warranties that they included automatically without telling me, and that was not outlined or explained until I got into the financing office. I just wanted to buyout the car, not pay hundreds a month in warranties that was attempted to be added in automatically.

Sam had told me that interest rates could be matched if I was able to find a lower rate elsewhere. Come to find out while in the dealership, this was not correct - Tony had given me an 9% interest rate which is outrageous. I have excellent credit and was able to find a 6% rate elsewhere. She was able to get it to 8% which was not much of an improvement from the initial 9%. When I asked if I could use my own financing she said nope, I'd have to leave my car there until the title came in. This is just a way to force people to use their financing- which is fine if they actually had good options. Instead I was quite literally forced into a higher interest rate because I have 3 toddlers and cannot not have a car for weeks. And now I can't refi that rate down for 3 months.

I was also told my credit would be pulled ONCE. I have this in writing. It was pulled FOUR TIMES. 4 hard inquires. When I let Sam know this, since she is the one who told me my credit would be pulled once, she said she would have the manager Damon call me. That was 3/6 and I have gotten no such call. I just really feel like this was a huge bait and switch since I was told things would happen one way, and the experience in the dealership was completely different.

A customer rep sent me an automatic email asking about my experience, and I outlined all of the above and was told again that I would receive a phone call from management. Do you think anyone actually called me? LOL NOPPPEEE

On 4/5 I decided to email the owner of the dealership with these details so he was aware. I do not expect anything and I understand that nothing can be changed at this point, however as the owner I am sure feedback is valuable. Apparently not though as he ALSO did not bother to respond to me. Complete crickets from them all.

The amount of money they got from me for doing some paperwork is just disgusting. They also marked up the interest rate because if I went through the EXACT SAME bank directly, I found out my rate would have been 6% instead of 8%. This place is dishonest and does not care about their customers, or even attempting to keep them! Do not trust a word these people tell you. My husband and I both own fords and I would NEVER return to this...

I bought a car from out of state and am a little conflicted. To start with, shipping took forever although this was more an issue of miscommunication than anything else - in Mass, you need a plate to drive the car off the lot. In my state we have temp tags. One day when I called to ask when it was shipping out, this information was clarified and the truck left their lot a few days later.

Once I received the truck, in addition to being disappointed with the lack of floormats (which were not a significant cost to buy on ebay, but it was more the principle...), I was very disappointed when it had a dead battery not even a week into my ownership. There was also moderate damage to the bed that was never disclosed despite me asking for any visible damage to be photographed and sent - this was not a cheap truck by any means so I wanted to do my due diligence prior to buying. The bed damage was also far from minor - it's about a 20" x 8" gash along the passenger side which dented the bed. After driving it for a week I discovered it also had a recurring "adaptive steering" fault. The carfax mentioned the car had been into service for a steering related issue, which I inquired about prior to purchase, and was informed that it had a module reflashed and the issue was fixed. As it end up, this was a lie. My local dealer looked it up and saw pages upon pages of codes and were able to look in depth into the service history and found that nothing related to the steering system had ever been fixed. However, the truck did come with a warranty - which meant the issue was fixed for a $100 deductible and about 6,000 miles later now the issue has not returned - knock on wood... Easton also installed a new battery prior to them putting the truck on the lot. It ends up this battery was not the correct size for this truck which likely contributed to the premature failure.

Easton 24 did refund me for the cost of the replacement battery after I called them and explained my dissatisfaction with the situation. Overall, the truck is good. I use it as a work truck of sorts (I'm an inspector and visit a lot of construction job sites every day) so the damage to the bed isn't a huge deal to me, I probably would have bought the truck regardless, but also probably would have asked for a little $$$ off in light of this.

After I had the keys to the truck for 7 days, it had only been in my possession for 3 days before the dead battery left me stranded after which I took it to the dealer. I was considering utilizing the 14 day return policy to return the truck so contacted Ford USA, they agreed to take it back if I wanted and would work out the details of return shipping. But I said if my local dealer can fix the truck, I'd rather keep it. Frankly, I was burnt out on shopping for trucks at that point. Ford USA gave me a gift card and a complimentary maintenance plan, so in the end the experience was mostly positive but that wasn't entirely because of Easton.

I was waffling between a 3 and 4 star rating. I gave them 4 stars because I do believe the sales person I was dealing with was not actually aware of the persistent adaptive steering fault and them honoring their verbal agreement to refund me for the battery was a sign of good character. I worked as an auto salesman for a awhile and ran my own mechanic shop for years, so I have experienced first hand the discrepancy between the sales floor and the mechanic side of things. Regardless, as I feel the truck was somewhat misrepresented with the undisclosed damage, 5 stars was never on the table.

I would buy from them again, but if I bought from out of state, I'd ask for a full video walk-around of the truck before purchasing and have my local dealer run the VIN to check for faults...