Menards — Local services in Eau Claire

Awful customer service experience.

Ordered cabinet doors. Was told it would take 2-3 weeks to show up and I would be notified when they do arrive. Never contacted in any form.

Contacted the store, it was ready to pickup.

Went to pickup the doors, associates were scrambling trying to find the items. Probably took about 20 minutes sitting at Order Pickup to get my items.

Brought them home, one of the doors is badly damaged. Contacted store, an employee told me I'd have to pay a fee to return the item, even though Menards gave it to me damaged. Later that night a manager called me and said I could keep the door, and a new one will be reordered for me and I will be contacted in 10-14 days to pick it up. All is well, he described the correct door.

Waited more than 14 days, not a single call. I contacted the store, they said it was ready to be picked up. Non-manager guy in Cab Apps told me to drop off the door even if the manager told me to keep the damaged one.

I bring in the damaged door to returns. Took about 15 minutes to be printed off my special order slip to pick it up in back. Go to pick it up and what do you know, it's the wrong door! Was told to go BACK to returns to fix it, and that I may have to pay a fee...

I go BACK to returns, took about another 10-15 minutes to be told I will have to wait another 1-2 weeks AGAIN to get the correct door. I was given my damaged one back in the mean time.

I wasted over an hour of my time over the Store's mismanagement or miscommunication. Every time I shop at Menards and have an issue with an item my trust in them decreases.

If I encounter another issue at Menards East I'm done with Menards. This experience has been the most frustrating shopping experience in my...

They didn’t have window well covers in stock and so they encouraged us to buy part #020600902 which had to be ordered and had pictures showing the shape that should fit our window wells. We went ahead and ordered 1 to make sure it would fit okay and made sure measurements were correct. First we had poor and rude customer service at pickup, then when we got home we saw the quality was sub par and the shape was incorrect. The box was also open on both ends and has obviously been mishandled. When I went to return, the lady at customer service was rude and huffing and puffing every other word. She advised me then of the 25% restocking fee costing us $140. Thank goodness we didn’t order the 4 we needed, they would’ve charged us a $560 restocking fee. From this day forward, we will go out of our way and willing to pay more to avoid this place, and highly recommend staying away. The restocking fee is outrageous but understand it’s in the fine print, it’s the attitude we got from employees here and complete disregard for customer service that was so frustrating...

I shop at Menards often enough to know the customer service is consistently poor. I am finally disappointed enough to waste my time writing this review for a company that does not have real competition. I called both Eau Claire locations multiple times and asked if they had water transfer pumps or nonsubmersable pumps because my basement was flooding. I was told they were out each time. The first time I called the website said there were six in stock but the rep said that was not true. We visited this location and asked an employee in person and they said they were out of what we were looking for and walked away without offering any info about the pumps they did have there. the last time I called I was told they were still out so I asked when more would be available and was told that it would be April 1st. I went into the store for a squeegee the same day and they had pumps (submersible) that will work for my issue. The slightest concern from one out of 5 Menards employees could have prevented a frantic search on my part while more and more water came...