Target — Local services in Eau Claire

Very poor customer service. No transaction should take 4 workers to get the job done, better training is in need. As a manager at a local establishment I knew how to figure out the problem as most systems are similar in search bases. I had ordered online from target and my (identical) items were received at the store on two different dates. One was two days prior to my expected receiving date another on the exact date. Their hold policy on shipped items, which I didn’t know, is 48 hours. I went into target in under 24 hours from the last received item and both were put back on the floor “somewhere” even though the second received item was not there for 48 hours. After the customer service representative explained this I asked if I would still receive the deal I had already paid for because I still wanted the items, which I had been waiting for eagerly, she said no. Not only were my items put onto the floor too quickly (the first one was over 48 hours,I’ll give them that, not the second) but they did nothing to help solve the issue. As a manager I would have honored the price from my online order and went out of my way the find the merchandise put back to the floor. On top of that I usually supply the customer with an inconvenience discount. Improving customer service in his situation would have been easy as all the information was right in front of them as how to fix it. I asked what they can do for me and I received a “sorry” response. Unacceptable. In a world where guaranteed two day shipping is a click away you think retailers would be stepping up to get people into their building. I hope the next person this happens to has the issue resolved kindly and respectfully. Until then I have a great example of poor customer service to teach at one of my weekly meetings where I am one of many managers willing to go the extra mile to give the best...

If I could give this place negative stars, I would. I don’t usually choose target but a couple weeks ago I figured hey why not. My boyfriend and I have went here on 3 separate occasions. Not a single time has anyone offered to help, asked if we needed anything, or said a single word to us. But they sure would follow us throughout the entire store during our entire shopping experience. As stated, I’m not familiar so I tend to spend a little more time just looking around and trying to see where everything is, but I didn’t know that was “suspicious” or any reason to get followed. It didn’t happen just one time, it was every single time. And this last time really topped it off, I decided to use self check out, the woman in charge at the time was on the total opposite side of the entrance doing whatever it is she’s doing. She decides to come stand not even 2 feet away from me, in the corner, without a mask, and just stares at me. The entire time. I used a gift card I got for my birthday and went to go scan it, then she has something to say. The only time I’ve ever gotten talked to by any associate and make a comment about “my expensive purse but purchasing my items with a gift card”. I don’t know what the issue is, maybe one time sure okay I’ll let it slide. But 3 times? Very disappointed. It’s 2022, when are we going to stop treating certain people different. No my biracial boyfriend isn’t going to steal from your store Karen.

Side note; the clothing selection is not it. Why is everything cropped and has some quirky saying on it. I’m 22 years old, I want to feel my age.

Hope someone takes this into consideration to be better for your...

Worst possible customer service experience I’ve ever had. I went to return a brand new in the box crib (at 30 weeks pregnant) and hauled it all the way into the store to find out that it cannot be returned despite my app indicating that it is eligible for return. I was not given any reason for this; instead, I was directed to an overseas call center. As you can imagine, they were absolutely no help either. Upon asking further questions, it was shared that the return policy on the app is not always accurate (?) and that you do not, in fact, get the 30 day grace period with the Target Circle account/Red Card advertised on their website.

Needless to say, even after purchasing a different crib and changing table set from Target for hundreds more than this one and offering to take store credit (or really any refund), I am hauling a heavy, $200+ crib back home. I am super disappointed in Target and will shop elsewhere whenever possible from here forward.

Edit: after calling the Minnesota (“local”) customer service line during business hours, which Customer Service staff at the store recommended, it was shared that managers have discretion on what can be returned after 90 days. It was also confirmed that Target Circle members get an additional 30 days to return items ON TOP of the 90 day return policy. However, upon sharing this information with the store manager today, I was told that “sometimes customer service tells customers the wrong thing.” I’m unsure what benefit customer service provides when they can’t provide a consistent answer or honor their own policies. Very frustrating and a huge...