East Mountain Pool & Spa — Local services in El Cajon

Let me start off by saying I don't give one star reviews often, and I don't take it lightly when leaving one because I run a business too. I try not to take things personally when dealing with CSR's or even managers over the phone because we are all just people, however sometimes there are people in positions of authority who are just incapable of being professional and like to rip their clients off. I paid for service at my home, I paid extra, based on my contract to have additional work done. I work very hard to have a nice home and I do pay for these services so I can maintain my home. The issue began several months back when the service technician kept leaving the cover off of my pool when coming out and I had to call in to ask that it be put back because it wasn't being done. I was given push back but the correction was made. When I realized that the work I had been paying extra for hadn't been completed ikn recent MONTHS I called in and asked that it be taken care of. I was put on the phone with a service manager, I believe his name is Shawn, but I don't recall. Somewhere in our conversation Shawn decided that he was terminating our contract because I used language that he took offense to. I didn't say it about him, I just spoke how I speak, I said it about the appearance of something and he proceeded to scream at me and become completely emotional and unprofessional. At no time in our conversation was I disrespectful or rude, but he made this about himself rather than admitting that an error was made and it could be corrected and life would go on. I accepted that we would no longer be working together, quite frankly the calibur of the performance of work to date was mediocre at best, but I believe supporting local businesses is the right way to go. I realized a short while later that I had paid a significant amount of money to this company to do work that was not being done so I called and asked for a refund on that portion, because in the previous conversation even the service manage himself had admitted that it hadn't been done. At that point, he tried to back peddle and say that the timeline was wrong and he wouldn't be refunding my money. Truthfully, the entire experience left a bad taste in my mouth and I can tell you that if you work with this company you should be checking to ensure they are doing all that they are contracted for and not stealing and gaslighting clients who have the wherewithal to question it. This company lacks integrity and as I've said before, I do not leave 1 star reviews lightheartedly so I will stand on...

I can not express enough how much I appreciate East Mountain. I love that they are always open during normal business hours. I love when I call, they always have a solution for my pool problems and have someone out right away. The guy who services my pool comes every week in the morning and is amazing. He leaves a note that he’s been there and any recommendations he has. My pool is always sparkly and clean, and I never see him! Which is a plus for me because it’s seamless. I work a lot and have kids, so the last thing I need is to maintain my pool service. With that said, if I have a problem, I just leave a note and he calls me! So easy! I also love when a valve needs replacing, pool light goes out or my timer stops working the technician calls me to explain everything and makes sure I’m ok with the repair costs. I love that after the repair is agreed upon they just charge it to my credit card, again seamless!!! They are like a legit pool life management company! Thank you for making my life easier!!! I believe my pool guys name is Shane (again I don’t talk to him or see him, so I hope that is right) and Nate (I hope that’s right too, since I was at work putting him on hold during his busy day during the huge winds in Alpine, which he graciously waited for me, to go over how to fix my pool!), I want both these guys and EMP to know how much I appreciate them. I trust you, you make my life easier and you’re always reliable. Thank you for taking the stress off me and making me breathe easier during these crazy times. I hit the...

I have worked with East Mountain since they installed a new Pentair Superflo VS pool pump in 2017. However this last event means I will NEVER use their services again.

My Pentair pool pump stopped working so I called for service. Before the pump was even examined it was suggested I install a new pump system for $1,100. Over two different service calls Shane checked the pump, said a new part was needed, got the part, supposedly installed it, said it didn't work and that meant the motor was bad. He dressed me down when I said buying a new system sounded like a scam. I agreed to install the new system but when the installer called me less than two hours after Shane left, warning bells went off. For a company that needs three to five days to get someone out, having an installer ready so fast did not sound right so I canceled.

Long story short, I called Anthony of East COUNTY Pool. He noted the pump system had not been put back together. He reassembled it and determined the impeller had something stuck in it. The system is merrily cleaning up the mess in the pool and it cost $100. Think twice about using them...