Dr. David B. Williams - El Paso Feet — Local services in El Paso

This review is based on staff and not Doctor as I didn't get a chance to see him. I was a first time patient and new El Paso resident who set an appointment a week prior to todays appointment. Dr Williams came highly recommended by a person I met here in town. Anyway, I get a call days in advance from a staff member who needed my insurance information and reason for my appointment. No problem. I get an appointment confirmation call yesterday. No problem. I show up to my appointment today 30 minutes early, as requested, to fill out new patient forms and pay my copay for visit. I get taken back to a room and get my vitals done and am asked to take off shoes and socks and again I'm asked why I'm there. I'm told Doctor will be in momentarily. A second nurse came in and and told me that the two services I needed were not covered by my insurance and I would have to pay just over $100 to get them done and then tried to "upsell" me on some nail fungus lab work and treatments. I felt like the staff or whoever does the insurance billing, had plenty of time before they even got me in the office to tell me that the services I needed were not covered. I could've been told before I gave them a copay and they got me in a room with my shoes off. I felt like they thought well, we got him in here so he'll pay the cash and we can maybe get him for some other stuff too. I walked out. I wasn't going to be taken advantage of. Lastly, same nurse called me and asked me why I left which I apologized and explained my concerns and yet she gave me attitude and showed no empathy or even basic customer service skills. I had higher hopes for this place and I thought my search for a podiatrist here in...

Dr was very charming when he told 5 mins I to visit I needed surgery. Scheduled for July 3rd. I arrive there. His team pushes me through each room signing papers. He never once speaks to me. 45 mins in the anesthesiologists has decided I cannot under go general anesthesia. They want to do foot surgery with a local shot. Like a toothache. Absolutely not. Meanwhile I'm still waiting to hear from my Dr. They bring my clothes, I get dressed. And there he his chatting with someone like nothing. I had to interrupt. My bag on Hand. And ask ok so now what ? His response was " shrugging that's it " I even asked "That's it?" I mean this was mandatory. You wont ne able to walk surgery a month ago. Now it's not so mandatory. If you have full coverage insurance or he says you need surgery day 1..ID GO SEE ANOTHER DR.. AND GET A SECOND OPINION .I've never been more offended in my life .or just felt used when the 'Words full coverage 'crossed his screen. I was suddenly a mandatory surgery

Amazing this is the response I recieved I. Photo attached. THISBPLACE IS OWNED BY DR DAVE WILLIAMS. Even now takes zero responsibility for abandoning patient and services. This complaint and review is my direct opinions of services recieved ans NOT recieved by BY DR DAVE WILLIAMS PODIATRIST ON LEE TREVINOB.OWNER...

I help clients with muscle pain but now I was the client. I was referred by my realtor who had an ingrown nail like myself. I knit picked my left big toe so much that I had made it worse and I couldn't handle the pain and tenderness. Since the moment I walked in, the staff, assistant and Dr. Williams where amazing, professional and really caring. I had gone to another Dr. who had advised me to go under surgery and I'm so happy I got a second opinion. Dr. Williams was patient and very attentive to my questions and concerns. He really knew exactly what to do and tailored my session to a total success. I appreciate his honesty on the matter and the time he took in explaining to me everything I had to know about after care and what to expect . He also sent my ingrown nail to a lab to see if there was an infection or fungus brewing and what antibiotic might work best. That is something I had never considered and the fact that he send it to be sure I was completely off the hook, reassured me that I was in good hands. Thank you so much for helping me, I so happy I...