Sonic Drive-In — Restaurant in El Paso

I had placed an order through your app for two drink at 4:47pm. I parked in Stall #13 and I checked in. At 5:06pm one of the car hops walked to my car with receipt in had and verified if I was waiting for the drinks. I confirmed and she told me that she was going to go make them. In my head I assumed they were supposed to be made already. At 5:12pm I pressed the red button and asked how long was it going to take for my two drinks. The person just replied "that they will be out shortly". At 5:20pm I pressed the red button once again and I just asked them for my money back. They replied with "ok". at 5:22pm the car hop was finally there with my drinks but I rejected them and told her I had asked for my money back. She left with the drinks. At 5:25pm I had to get down from my car and walked to the door and asked for the manager. The manager finally came out and told him I was waiting for my refund. He asked me to give him a second went back in and walked back out and asked me if I had the amount owed. I showed them the receipt through the app and gave me my money back. He had given me an excused that they had lost power. The car hop had the receipt. All they had to do is make my drinks, asked the car hop to verify that the drinks were paid for by asking for the receipt through the app, and handed me the drinks. I ended up leaving the restaurant at 5:30pm, 5:35pm. It shouldn't of taking me 50, 55 minutes to leave your establishment. What a waste of time using your app. It is going to be awhile for me to come...

Yeah, this sonic is not so good. I’m pretty sure I left a review before and it may have been deleted. The first time I said in the parking spot for an hour and never received my food. But this time was even more special, my buddy and I Were already off post and needed to get something to eat before we got back because we knew we wouldn’t have enough time. I saw that the drive-through was empty so I quickly drove into sonic. I told the lady in my order twice because she kept re-asking and then she asked me what size and I said large for everything when she repeated back the order, she said, medium everything at that point I gave up I paid for the meal we left my order was completely wrong. They forgot my buddies breaded twist and my sweet peach tea with no ice ended up being regular tea with all ice and a medium cup now I’m sitting here choking on my burger because I don’t have enough drink to wash it now. When I called instead of offering me a refund for those items that were messed up or missing they told me I could come back to claim them and just say that I talked to Irene. However, I will not be doing that because the easiest thing for them to do is just refund me. And I don’t even eat out that often and why would I feel obligated to eat out two days in a row. This was a one off thing because my Soldier passed his drivers test that we had came back from. Maybe your Comms are bad and you need better equipment? Or maybe it was a new employee but whatever the case may be I am...

We went through the Drive-Thru for some afternoon ice cream treats. We felt rushed from the beginning and then upon asking a question about a menu item... the rude drive thru girl told us not once, but twice that "Its on the menu." ...

Okay so there are over 25 things on this menu. I simply asked for 3 small candy slushies for my kids. I assumed the candy slushies were just the single flavor of nerds. Asked her again what were the candy flavors since I've never been asked this before and she reiterated that it was "On the menu."

THEN after we completed our order... silence. Absolute silence. No, "Your total is X" or "Please pull up to the window"

So we drove off because YOU did not have to come to work today if you didn't want to work. Like seriously. I hope who ever is over her heard this exchange between the employee and the customer because that was NOT ok. My 6 year old has a better attitude. Were never giving this location a minute of our time nor our...