FullBeauty Brands — Local services in El Paso

Woman Within practices "bait and swritch" type practices. In December, 2021, I received my order but no packing slip was inside. I called them and requested a copy because it must be submitted in order to receive the reimbursement check for the Shipping Charges and 10% back on purchases through their Rewards Program, for which I paid to belong. [I did cancel my membership at the end of January 2022, as I wouldn't be ordering anything and did not want to pay the monthly fee to belong to the Program.] The copy arrived in January and I sent it in. By early Spring, I'd still not received a check. I called and was told they never received it. They instructed me to resubmit it. I did. I waited and still no check arrived. I called, again, and was told that there were no dates on THEIR copy! And that they "threw it out". There clearly were dates on their copy. For the third time, I was instructed to resubmit the paperwork. I asked to speak to a Supervisor. I was then told my case would be sent to the Escalation Department for review. She also said that I should get a credit issued to me. I objected and insisted that I receive a Refund Check, as I'd always received when I ordered from them. She told me that I would get a call in 2-3 business days. They never called me. Instead, they sent me an email which stated that they issued me a store credit! I clearly stated that I wanted the Refund Check, which was what I'd always been sent in the past and it was the policy when I joined. I was not advised that it was changed or I'd not have joined the Program. They owe me a check for the full amount, NOT a store credit. Attempting to change their policy, after the fact, in a Reward Program for which I joined and paid a membership fee, is not how a reputable company operates or treats customers, not to mention that I've been having to deal with this issue for six [6] months, trying to get the money that I was owed! It is completely unacceptable. As a long time customer [15+ years] I am deeply disappointed in them. I will no longer shop with them, nor will I recommend...

Don't order ANYTHING from this company. Something is wrong with the entire company. They used to be prompt and deliver your requested items but after trying to order things from 3/21 on, I have found that the company has been horrible. Items never come or come very late. Things do not seem to leave the warehouse and customer service is AWFUL. You never get the same answer twice and the customer service reps (if they speak English at all) do not seem to understand your problem nor can they figure out what happed to your items. The company has fallen apart and I would not waste your time trying to order something. You will most likely have the problems I have had, despite ordering several things over a 2-month period of time. JUST DON"T WASTE YOUR TIME until they figure out how to get their...

Unfortunately I hate to lash out on this company but if it's affecting my family's lives then I will complain, the manager here is very corrupt and goes against the workplace, instead of working as a leader, she lashes out on her employees and will get people to be fired if she has a dislike on them, using a single bit as an excuse, what's worse is that it's been done to senior employees not new ones, so it's a very fake and unhealthy place with a unhealthy environment which is probably why this place has gone downhill employee wise, for anyone who did their research their rank on employment activity is very low, and does not receive positivity...