Compufix — Local services in Elgin

5/5/17

They quote me $20 for a quick fan cleaning on my laptop, tell me it'll be done in an hour and they'll call when it's ready. I get home and they call me 30 minutes later saying they're charging an extra $25 because the bottom had been opened by me. I tell them the warranty is expired already and it doesn't matter, and ask why they need the $25. The kid who they had call me instead of the actual technician repeats the same line 3 times giving me zero useful information.

I call Best Buy, they say they can do it in 10 minutes for free. I pickup the laptop and take it to Best Buy, they say no problems with the bottom being opened since the warranty is over. Took about 20 minutes but they took it apart and cleaned out the fan for free.

These guys also wanted $75 to replace the fan, Best Buy is $40. Save yourself the money and hassle and go to Geek Squad instead. Will never go back...

I brought my laptop in to be repaired. My laptop screen was not working, the screen is all black. The girl I talked to said the screen was broken, due to someone dropping it and it would be $350.. there is no way it was dropped, I was using the laptop the night before, and it's on my desk 99.99% of the time. The next day I went to the store, spoke to the repair tech guy and he said it was something else. And it would be $170. I said sure... one week later and I get a call that they can't fix it, other explanation.. worse...

Took a week longer than they said they would to fix the screen on a phone since they accidentally ordered the wrong one. Said they'd take $10 off the final price of the repair; they did not, they just rounded to the nearest unit of 10s (Worked out to 7 bucks. $3 is not much, but still - when you say TEN, you should mean TEN, not "kind of" TEN.). Did not properly reinstall the back plate on said phone; found out later after it started coming off of it's own accord a day later. Will not recommend...