La Flor Taco Grill — Restaurant in Elgin

I’ve been going here for years and since the new remodel the staff has changed. The food has changed but still WAS good. After my last experience here i will not be returning. The waitress (they only have one, same person all the time) is beyond rude. I arrived, ordered my food. i was in need of a knife and got up to ask for a knife, she was no where to be found. I began to eat my sope that was cut in half . Ate one half of it and was continuing to eat the second half when i was picking off the meat of the second half i realized there was a hair in my food. I instantly got up and decided to let the waitress know, i called out and no one came to the front yet i saw someone in the back which was an older hispanic lady but not the waitress, it took for a new customer to come in and the door to make a noise for her to realize i was waiting there. Once i told her there was a hair in my food she looked clueless i told her i could show her and once i did her response was “ you nearly ate the whole thing” i told her “yes, i would’ve continued to eat it , if it didn’t have a hair” she looked at me and said “ok” she didn’t even apologize. i told her “ the hair clearly isn’t mine , it’s not my color” (the hair color was her hair color which is dirty blonde) she continued to look at me clueless.I decided to walk away and just have her charge me and when she charged me she didn’t remove the sope nor applied a discount. I was in disgust and the fact that she couldn’t accept their mistake or even a simple apology was the last straw. Do not recommend. unfortunately she took the food before i could take a...

My family and i would always order from this place and never had a bad experience until recently. I ordered 2 stake burritos and they were disappointing. These burritos were about $10 each and I’m not exaggerating when i said that they only had one tablespoon of meat while the rest was beans and rice. I called the restaurant and the girl who answered the phone didn’t want to pass the phone over to the manager. After asking a second time she put me on hold and said that the manager didn’t want to speak and to give her the message. The food was not only a joke but the manager or person in charge at the time didn’t want to speak to a customer to discuss my concerns. Coming from someone who manages a business, this is the worst customer service. Finally someone spoke to me and it was the cook. I explained what i noticed on the burritos and his explanation was that due to the pandemic they had to raise their prices and cut down on the meat portions. This is the most absurd thing I’ve ever heard in my life. I understand there’s a pandemic but that is not a valid reason to rip off their customers like that. I wanted to keep supporting a small business like this one but after this, i do not want to spend my hard work money at this...

Ordered a huarache with chicken, no cheese and no sour cream. When I received it. It had cheese all over it. Maybe if the waiter pays more attention to the orders and less on her fake lashes my meal would of had been right. I had to get up from my table and walk over to the desk because she wasn’t paying attention to me waving at her. I showed her the plate and pieces of cheese all over the lettuce, and told her it had cheese. I let her know I didn’t want anything else, that I was good. Thank you. Then she came back to the table and had the nerve to ask me if I wanted anything else and with a smile told me it was just a little piece of cheese, when I had put on the plate side at lease 10 pieces and it was all over the lettuce. Obviously, this type of establishment do not train their drop off high schools severs about allergies.

Other than that we food is okay. Not the first time...