7 Mile Cycles — Local services in Elk Grove Township

Where to begin. My friend and I bought two electric bike from here. We spent over $4,000 on those alone besides accessories and service. We recently brought them in to have the back tires replaced. Before i get into that, I would like to state we had find and order the tires ourselves as they refused to do it. They are the store i purchased the bike from guess they didn’t want our money. So we get the tires and make an appointment to have the tires we had to source installed. No call, no email saying they were ready. My friend calls and they say all done come get them. We arrive on a Friday after work before they close. Tires are installed looks good, pay the bill and leave the store. Going to the car, I turn mine on and i get nothing but an error, no power nothing. They first try to deny they did it. After explaining it worked fine when i brought it in, and that they removed the wheel, they bring it back inside. Then realize they didnt hook the cable back in all the way. (You don’t check your work before giving it back to the customer??) So i turn it back on and the error is gone but shows dead battery and still not working. Wheel It back in, they are closing. I say no problem ill come by Monday and pick it up. Monday after work I show up and no one has looked at my bike. Mind you I already paid for this work. How was I not prioritized to be the first thing you did Monday? (If job A isnt done you dont go to job B) Fortunately i had called the manufacturer and they told me to turn off and back on the battery, this fixes the issue and i leave. Riding it yesterday and im having issues, i look at the cabling and realize they didnt re-affix the cable via the zip tie they had to remove to replace the tire. The cable rubbed against the brake rotor and wore a spot in the cabe. Fortunately, after taping and re-affixing the cabe it worked again. Of course its the cable that goes into the motor, so I dont think that one can be replaced..I guess ill see how long it lasts. Lost 6 good customers now, and word of mouth to anyone who will listen. I would hope they would make this cable issue right as nothing can be done about the previous service but i have a feeling they wont do anything. If they reach out after this review, and correct this issue, i would consider going there again and writing a...

I took my bike in for repair, it needed a new rear tire tube and the gears needed to be looked at. I bought this bike used and am very new to biking in general. Upon arriving, they have a table set up outside to check in repairs to limit customers needing to go into the store (I loved this, they had hand sanitizer all around, everyone was wearing masks, ect.). A nice woman by the name of Laura/Lori/Lauren (sorry can't remember!) was friendly and helpful as she listened to what needed to be repaired. The prices were SUPER reasonable (for me at least, not that I have ever gotten a bike repaired before), it was $49 total for a brand new tire tube installed and a brand new gear shifter, taxes and everything. I expected to pay $50 for the tire alone! She gave me some advice on my bike as well which was nice of her. Repair turnaround was super quick, took less than 24 hours and this is while they were super busy! I went back in to pickup my bike. I am a fairly short woman in her 30s who drives a 2 door coupe Honda, and I parked far so nobody would see me struggle to get this bike in my backseat without using the trunk. When I came to pickup, Vince helped me out as well who is one of the owners. He was so nice, asking me questions about my day and being friendly. When I mentioned I would likely take a bike ride after the repair because it was so difficult getting this bike in and out of the car, he asked if he could take a look at my car to see if the rear seats went down so we could get the bike in easier. They did! Vince also showed me a few used bikes for sale if I ever wanted to upgrade my current bike. Vince helped me load up the bike in my car which I appreciated so much because I have back problems and things like that can really hurt me. We discovered the front wheel didn't have a quick release latch, so that left the bike tire hanging out of the trunk a little. Vince ran inside, got a cable tie, and safely secured the bike and my trunk latch. No extra charge. Vince treated me like I was his family/friend and I have never been there before. Everyone was really nice and helpful and the store was clean. HIGHLY RECCOMEND THIS PLACE FOR ANY...

Proposal: Tune up your Customer Service! We own two very nice Townie bikes from 7-Mile, purchased in 2017, following a much larger purchase of a Trek tandem in 2013. They are excellent in all respects. This year I called and set up a level 1 service on both Townies to be done on July 12, to be completed that day, whereupon I would get a call when completed. I dropped them off the previous morning (July 11), hoping that they would be ready July 12 in the morning.

On July 12 I called in the afternoon and was told they were not ready but would be done by the end of the day (closing time is 6 PM). (I suspect that they were given a low priority, since I was not a "Waiter".) I called again just before 5 PM, and was told the same thing, unless there were some problem found…. (Actually the work order says the completion time was 6:30 PM…after closing time!

I live 40 minutes away and ran out of time to pick them up at 6 PM, so I went in the next morning and retrieved them, both in excellent condition after apparently good service. (At opening time, there were several customers bringing in bikes and were given walk-in service with no delay!) Your service department had a whole day and a half to do the simple, routine service, and never once considered your valuable, return customer (me).

Your customer service should take into account that when you set up a service completion time, don't make it at closing time, and be understanding of your customer! Suppose there is some maintenance required, or maybe I want to talk to the service tech, or maybe I have some driving time to pick up the bikes. You can do better, and we customers expect it (if you want us ever to return and give good...