Kenny G & Company Fine Jewelers — Local services in Elk Grove

I had 5 rings sized and several watch batteries replaced. 2 of the rings broke after I wore them a few times. In both cases, they said it was my fault. I paid to have one of the broken rings repaired but took the 2nd one right back in. The manager wouldn’t repair it and said I “clearly bent it.” He offered to solder it but wouldn’t guarantee it. He said I should have had it reshanked instead of just sized. They didn’t suggest that when I paid them to size it. I wasn’t rough with the rings though he said I was lying. One snapped when I took it off. To speak to the “ rough handling” he accused me of, I’m a 64 year old woman. Not a weightlifter or rock climber. The roughest thing I did was dusting and pushing the vacuum. 2 of the watch batteries failed within a week. They did replace those but broke the crystal on 1 of them.

Of the 2 rings, 1 was an heirloom and the other my wedding ring. I decided not to take the ring back for the free but unguarenteed solder job.

I decided to pay another jeweler to repair their repairs.

3 trips in for repairs turned into 5 trips and would be 6 if I thought it wise to have them work on my wedding ring again. I also have to take in the other rings they sized because it’s probable that they botched those jobs too. This company is not trustworthy. Especially not for your...

First went in for jewelry cleaning, watch batteries and jewelry repair. Had a pair of earrings ordered but had to go back later to view them. Was disappointed that I could only get 5 pieces of jewelry cleaned at a time because I had a lot that had to be cleaned. Went back another time to view the earrings and did not like them (flimsy clasp) and Tom assisted me. I just didn't see what I wanted. I am fussy about my jewelry. Then told Tom that I needed a gold chain and described the length and what I wanted plus the price range I did not want to exceed. He brought back a chain that I absolutely fell in love with --in other words perfect. I couldn't believe it. He was so patient with me and I certainly appreciated that. When I got the chain I loved it so much that I got another one in white gold. Thank you Tom!!! Also, all the staff that work on the back desk...

My experience, not a true jewelrystore, just another generic franchise with markup. Gave them plenty of buisness in the past and will no longer do so. Had a Seiko Tuna Waterproof down to 900 ft. It needed a new battery and possibly a new o-ring. They said they had no way and could not change o-ring if needed. I asked them if they could order the o-ring and they stated no, take the watch to a person that services a Seiko. Maybe it was because my watch is only worth $1k and 20 years old, I don't know! However if they can not order, replace a simple o-ring and battery on a watch, then they are just another wholesale distributor only and may as well be a monkey pushing a button. If I could give no...