Mueller Furniture & Mattress Co. — Local services in Ellisville

i was playing truth or dare with my friends one night and we go HARD. like stupid hard. like i dared my friend to go to the chipotle i used to work at and work there for 30 minutes without anyone noticing. (unfortunately, the manager called me telling me not to send anyone else there to work without a resume.)

anyways, one of my friends dares me to buy a chair. and maybe it was the alcohol, i dunno, but i took her up on it. you know what? i'll buy a chair.

so anyways, the next day i sober up, and of course i don't REALLY wanna buy a chair, but i'm not a punk. so i go to mueller furniture and mattress company. instantly, i go and sit on one of the displays. can't help it. those couches are so comfortable. but of course, the butt heaven can't last forever, so i look for a chair.

i must have nailed the 'confused woman in furniture store' look, because a guy comes up to me and asks if he can help me. i'm like "yeah. i need a chair." and he's all like "well..." and then through a series of understandable yet technical questions, managed to narrow down my choice between three affordable yet beautiful hardwood chairs. i picked one which i thought might look good for my desk, and i gotta say, i'm excited about it.

if you asked me a few days ago "nancy, do you think that you'll be the owner of a beautiful, varnished, amish-made hardwood chair in a few days?" i'd probably go "what? no, leave me alone, what are you talking about?" but now i am the owner of a beautiful, varnished, amish-made hardwood chair. this place rocks.

also, chance. his name was chance. thank you chance for helping me pick a hardwood chair. i'm so indecisive and you figured out exactly what i needed. i don't know if they give out like, furniture shop salesman medals, but please give chance a furniture shop...

I don’t go to furniture stores too often, so I was a little antsy upon entering. However, Mueller immediately took the cake. No clutter, easy to maneuver, well put-together. I spent a few minutes alone just admiring the place. Still, I was on a mission: table. I needed one.

I flagged down an associate, which might have been the best decision I’ve made all day. I believe his name was Chance. I told him I was in the market for a table, but that I’m admittedly an amateur at woodcraft. I had no idea what I was looking for. He began carefully explaining the differences between the kinds of wood, and strangely, I became so engrossed in the conversation that we stopped talking about tables completely and began talking about Amish woodcraft in general. It was so informative and interesting that I could probably impress someone who doesn’t dabble in carpentry with my newfound knowledge of wood types, stains, and the term “catalyzed varnish”, which I thought sounded very cool.

Anyways, he helped me pick an absolutely perfect table. Could not ask for a better conversation piece. I drove home very chuffed by the whole interaction. I mean, you go shopping anywhere and you’re met with a listless, dull corporate atmosphere and overworked, miserable retail employees that aren’t taken care of by their employers. Not at Mueller’s. This was a fresh breath of air for me after an exhausting day. I mean, a lot of people don’t think about the impact of good customer service, at least on a personal level, but having someone take the time out of their day to help me make an informed choice and even just talk to me was very special. Thanks to Mueller for a wonderful shopping experience, and thanks to Chance for outstanding...

Won't even go into detail about all the disappointment with flexsteel, the 3rd party delivery, and the overall quality of the furniture. Just not worth my time.Several exchanges had to be made 8 weeks in between each so overall we wasted 32 weeks and the furniture we now have is still not worthy of being called Flexsteel. Unfortunately I suppose it's the Flexsteel of today and nothing is quality. Do not waste your money.

However, with all of the manufacturing woes of the FlexSteel furniture, let us not overlook the service that Mueller furniture has given us. In a concerted effort to offset all of the incidents from the manufacturer the folks in the service the sales department have gone above and beyond to try to fix what is wrong with the furniture. They have been out to our home multiple times they have tried replacing things. They have tried to come up with things that will assist me in sitting on my chair over and over and over so I cannot say enough about the service folks. They are excellent. They keep in touch, keep me apprised, tell me when they're coming, and all the other things that I would expect from a star quality Service department. So even though the furniture has turned us off for good we do remember the service, the personal attention, and just the overall attitude of the service people. So hats off to the service folks and trying to make a bad situation right. And the manufacturer used to be known as the best in the business and that is no longer true. But the service folks are definitely what makes it a little...