Cricket Wireless Authorized Retailer — Local services in Elsa

Went to the store Friday June 9 in the afternoon and a Younger dude tried to sell me an already opened Iphone 14 Pro Max. When I questioned why it was already opened and on he said it was to take pictures of the phone (which made no sense). I asked for a new sealed phone since it’s a really expensive phone and he said that’s all he had. When he was asking for my account information he put the phone down so I grabbed it so I can make sure it’s new and doesn’t have any scratches and he tells me “Don’t Touch The Phone”!! So I told him “you are selling me an expensive phone that’s already opened I want to make sure everything is good”. I left the store drove to Weslaco where they had new sealed iPhones and bought it there. Never again will I return...

The lady’s working there have no customer service experience! Are un-helpful,rude, and can never answer a question about anything! They don’t know about phones, the don’t know about ur bill, they don’t know about anything , all they want is to refer to 611 . Really annoying when u go there for help or just for a simple question and they don’t have the knowledge or conmen sense to assist you! As much as jobs are needed there are people who will actually work and enjoy there jobs and are willing to help instead of being there with there mind somewhere else and having bad attitude....

I go cause at my age I miss my land line phone...I need help some times so I go and get help and a smile..great staff and super...