I walked into volts with my son a couple months ago to switch over phones on my Verizon account . She was unable to help me but demanded I pay a fee of $20. I told her nicely that I was sorry but I’m not going to pay her money when she was unable to help me . She screamed at me in front of my son and told me I’m never allowed back in the store . I reported this to the Verizon corporation . They also informed me she should not be charging people 20 dollars either . I was so sad I actually cried because of how she treated me . It’s unacceptable and was very upsetting considering I pay a lot of money for my bill every month . Nobody should be treated that way . I also work at a business in town and my employer hired them to fix a computer. She told the employer that if she comes to fix the computer I need to sit in the back room. Highly unprofessional and in human to say where I can stand or be in my place of work because she chooses to dislike. She continued to talk horrible about me to my other employees. All over $20 dollars they tried to take from me. I highly highly recommend Wolfland computers and hobby across the street. He's a wonderful person and does a high...
   Read moreI was visiting a relative in Ely on a fishing trip when I dropped my cell phone in the lake. After 10 minutes in 40 degree water, I decided to find a Verizon dealer and buy a new phone. Due to the introduction of the Iphone 11 phone, they were out of Apple phones. Lisa Robbins offered to sell me her phone so I could travel home with a phone, leaving her phoneless. She went way out of her way to help me, something you will not find at any other phone store. I would highly recommend this business to anyone. Thank you Lisa, I...
   Read moreWent in to get my phone screen fixed when visiting my cabin (broke on the trip up). If I remember correctly they close at 2pm on Saturday, closed Sunday and open Monday. They would have needed to order the screen for an iphone7 which takes 2-3 days or overnight shipping for $20. The customer service was great and the employee even came outside as I was leaving to help me set up a virtual home button since my is not working due to the screen crack so I can use my phone while it’s cracked until it gets...
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