Nirvana Dispensary - Elyria | Medical & Non-medical Dispensary — Local services in Elyria

Too many important details to make a short review, but it's here for those who want to take the time to read this terrible, physically damaging experience. DO NOT SPEND YOUR $ HERE!!

purchased $55+tax 1g cartridge, product worked for an hour or so before only pulling air eventually, I took the cart off the battery to see if it was clogged/inspect. I dropped it and it shattered..less than a foot off the ground..while I was sitting on a carpeted floor. (Tell me how that happens to a "good quality product"?!) called Nirvana to explain my situation, told to bring receipt, original packaging and product & I could make a return. Tiny, broken shards of glass were already in my skin, vacuumed, as well as in the trash (to immediately avoid pets getting cut), so omg forgive me if I didn't want to dig around in the trash for the mouth piece and thread connection! promised a 30% discount anyway on my next purchase & was told it would be on my account during the grace period. Same day, I drove 1/2 hr to Nirvana to multiple employees confirming the discount on my account. After waiting a bit, a manager comes out to tell me I have to pay full price because I didn't have the product, receipt and original packaging all together?? (Reminder: I was told over the phone these were needed only for a full return,  not a discount!) Obviously annoyed, but hey things happen, and I didn't want to make it a bigger deal, so I bought a $35+tax cart full price. (Plus tip because I understand it isn't the employees fault they must adhere to company policies. I truly try to be very fair when I can be, something this company needs to learn!) I hope the tip went to the people who deserved it.. Got home with the 2nd cart to it barely hitting & mostly pulling air..again. Not to mention the mouth piece was loose, the plastic coating coloring the mouth piece chipped off & I accidentally swallowed a chunk! called Nirvana, explained the whole story, she said she'd have to talk to the GM. Comes back on the phone to say there's nothing they can do. I ask for corporates #. She says there is no corp #.. I ask how customers are supposed to contact them then. She says oh, it's through this # (the store #)... So I ask to speak to corporate. (Are you guys high while working or something?..) GM, supposedly with corporate, explained my story back to me & immediately gets the facts wrong saying, "so I understand your cart was almost empty when it broke.." Nope. I explained multiple times it was a new, almost full cart! When I corrected her, she snapped at me, "Can I talk??" I was pretty understanding until this point. Sweetie, of course you can talk IF you get the facts of the story straight so we are on the same page! You should pride yourself on communication with your customers! she then tells me if I bring in the receipt, original packaging & product there MAY be something they can do, but NO promises.. Glass in my skin, plastic I've ingested, time wasted, 1 hour round trip gas $ wasted, and about $80 I've been scammed out of and they give me "NO promises." No way am I gonna trust their "word" again and risk another hour round trip. For those wondering, nope it was not my battery! I confirmed that when purchasing a brand new battery from another company and the cart from Nirvana still didn't hit.

Overall, they'll scam you out of money, misinform their customers and take 0 accountability. DO NOT GO HERE. Other dispensaries I go to agreed these are greedy policies. I sincerely hope this company goes downhill for not only its customers safety, but for the good of the helpful, considerate employees they do have. To the employees and manager who helped me with the 1st cart problem, thank you guys- you were nothing but professional, helpful and sweet and I understand you have to adhere to policies! Minus the guy who misinformed me and wasted my time & gas $ on the phone. I hope the good employees get better jobs soon with a better owner. To specifically the GM, don't sass your customers. It will not end...

Everyone here has been VERY kind EXCEPT one of the managers here named TJ with the short receding hair and glasses.

Both times I went here he was specifically rude and dismissive. Yesterday he purposely skipped myself (a medical patient waiting in the medical patient line) for someone who arrived after myself in the recreation line. After having to stand and wait for him to try and open the registers for about 20 minutes after waiting to check in and get into the back. Very unprofessional and disappointing, and a terrible way for a manager to treat patients.

The prices here are at least 6x more expensive than Monroe’s Nirvana. And on average much pricier than the other 3 dispensaries in the same county. Not sure if I’ll return after seeing being made feel alienated and singled out by this individual.

Maybe if they can get their prices in/order and work on better training their staff/managers on customer service and practices, then there’s a chance. Everyone ELSE here HAS been kind, especially in the front check-in area however.

EDIT:

management called me after the above initial review and were very kind and apologetic that I had the above experience and invited myself to return and give them another shot. I took them up on it tonight with optimism. When at the front desk I kindly asked if it was possible to ensure I didn’t get the same budtender as I had prior with the above experience, and they were able to accommodate me with Stephen who was great and knowledgeable.

While Stephen was on the middle of taking care of me, TJ made a specific spiteful effort to then call out my name and come over and interrupt Stephen and myself clearly in the middle of service, loudly saying “oh, I just wanted to make sure you were tended to and taken care of and weren’t missed/skipped”. A direct, spiteful reference to my initial above review. It was clearly unnecessary and was quite the salt rubbed into the wound. If there was any nail in the coffin, that was certainly it.

I was hopeful and made the effort to give here another shot, but as long as there’s a risk of having another interaction with TJ after tonight’s spiteful fuel on the fire, I will not be returning.

I’m genuinely disappointed at the consistent lack of professionalism and customer service by this individual. Especially because EVERYONE else here has been a stark contrast of Amazing,...

Nirvana is the greatest! Michelle D. was excellent! She took the time to explain everything to me. The smile never left her face, even though I kept forgetting what I was saying. She didn't get aggravated with me at all. There was another girl there with a hat on, she was also very helpful! And the manager was also helpful. I will definitely be returning next week. They have THE BEST STAFF! FRIENDLY & KNOWLEDGEABLE! THEY ALSO HAVE THE BEST DEALS! YOU CAN'T GO WRONG WHEN YOU GO TO NIRVANA!! 💯 Hi there, everyone! I couldn't figure out how to leave a separate message, so I am adding to my previous review! I guess, they call it an update!! First of all, let me send a HUGE SHOUT OUT TO SAVANNA ( I hope I spelled that right!) She was great!! This time, it was me & my granddaughter/aide! I also saw & talked to the girl with the hat! Who, I know now, is Megan! Everyone is so nice & efficient!! Savanna searched for what we wanted. And, she told us about the specials that you had! She even went to check to see if you had something I wanted, before she said yes!! Savanna helped us immensely, finding the right deal for what we wanted!! I LOVE ALL OF YOU!! From the time we stepped in the door, we were greeted with a smile and kind words! Oh, and they are all great at finding the right deals!! AGAIN, I LOVE YOU ALL!! SEE YOU SOON!?

I'm back!! I don't know how to make a new review, so I'm going to add to this one. I have to give a shout out to Lori & Dre', also! Of course, my Girl in the Hat was there!! Gabrielle was great, she knew just what I needed!! I love all the people that work there! And, as an added bonus, your prices & deals are excellent!! UPDATE; THIS GAME IS STILL 😎👍 Chelsea was'OFF THE CHAIN'!!? GREAT...