Schewels Home — Local services in Emporia

After receiving the sale paper we decided to purchase a mattress and a recliner while after store there was a very talkative and nice sales lady that waited on us. We had to show her the sale paper because she wasn't sure what we were talking about that was on sale. We qualified for free next day delivery. We were told our truck was going to be in the shop and it would be Friday. I showed him the sale paper where is it free delivery next day. They did compensate us with delivering on the same day. As finishing up paperwork we were told they needed a downpayment which it says in the same paper no down payment and no payments until October. Our first payment was told to us to be due in August. While reading over the contract we see they charged $119 for delivery which was supposed to be free delivery. This door needs to retrain their employees. I had a conversation like this maybe a year-and-a-half ago with the manager telling her that the customer comes first in a store like this and she needs to retrain her employees. The last time I bought from them it took me over two weeks to get a chair that was in there back room the whole time. This is the only furniture store in emporia Virginia so we have little choice of where to purchase furniture. The employees just need to be more knowledgeable of the sale paper that people receive instead of a customer showing the...

I was totally set aback when the delivery arrived for my elderly parents and they were informed the needed to move the refrigerator, washing machine and remove the storm door before they could bring the new appliances into the home. But it was my parents responsibility to dispose of the old in addition to putting it in the home if it interfered with the next delivery. They were not informed of any of this at the store. I was highly disappointed because of the age of my parents.They paid in cash and should receive the service that was paid for. The driver wanted to leave the appliances sitting on the porch and driveway. I believe in doing what is right and this is not right. How many more elderly people have they done this to? Prior to the I had to call the store to inquire about where was the delivery truck. I do not recommend this delivery person to anyone else. If you don't want a job that requires lifting, pushing or pulling then a delivery truck driver...

I will not say this company is bad or anything. I hate when people give me a hard time. 12/29/2023 I decided that I didn't want the TV, so I did what I had to do to get the TV back in its proper place. The only thing I did to the TV was open the box. I never took the TV out of the box or anything. The manager comes and tells me that since it has been open, we can't take it back. I kept reminding her that I didn't take the TV out of the box all I did was open the box. Walmart can take back a TV mount that has been opened and touched, but you can't take back a TV that has only been opened but hasn't been out of the box. Make it make sense!!!!! I am trying to figure out how many stars should I give them. Laugh Out...