Taco Bell / KFC — Restaurant in Virginia

I decided to go to KFC/Taco Bell to get something to take back to my hotel room. I noticed the floors were very sticky. Two people were in line ahead of us, waiting to place their orders. We stood in line for approximately 15 minutes before someone started taking orders from those in the line.

Once we got to the counter, I asked about the difference between a two-piece and a two-piece fill-up. The young man taking my order pointed to the stand on the floor and said, "It's right there." I said, "Ok, I see that, but what's the difference?" He explained that the only difference is that you get two "poppers." I had no clue what poppers were. However, I decided to get a regular two-piece.

While waiting, I suppose the store manager told one of the three workers to lock all the doors and that they'd have to go behind each customer to lock the door back once they left. That was strange to me.

Our order was finally placed at 6:45PM, and our number was called at 6:12PM. I don't understand why the wait was so long; they had plenty of chicken and constantly brought out trays of it to place in the warmer.

We went up to the counter to pick up our food and stood there for 6 minutes, and I finally said very nicely, "Ma'am, did you call 3287"? She then looked at me, rolled her eyes, and rudely said, "I did." She then put the bag on the counter with a slight attitude. I didn't under that, but I let it slide. Maybe she was tired because she complained to another customer about having to drive back to Petersburg, VA, where she lives. I checked my order to ensure it was correct and left. This location was problematic before when I visited Emporia, but I decided to do a review this time.

I can't see myself returning to this location. I'm willing to drive all the way to Roanoke Rapids, NC, 19 miles away, rather than return to this horribly managed and...

#JRN @JRN This is not a corporate franchise so reconsider stopping here unless you like waiting on Long lines and being treated rudely. Even the Arby's next door is a better option because when these people are asked to make something correct expect attitude, eye-rolling, huffing, and massive questioning on Why you ordered wrong. Check out BBB and see complaints against these people, better yet file when they belittle you and refuse to make the situation right. The management staff couldn't even figure out what to do after i complained that their staff was rude and didn't get my order correctly processed...Que**a has a chip on her shoulder and is probably the worst CSR in any QSR that I have ever visited as a customer or evaluator. Instead of trying to change attitude when told she didn't get order properly done, she took as personal insult and fussed about it to anyone standing near drive thru inside. acts inappropriately, then stood behind managers rolling her eyes, crossing her arms, popping her jaw, and huffing loudly while i was talking to managers. I even told manager that she was being disrespectful while we were talking and then i was told to not worry about the employee and her actions...and the manager never tried to diffuse situation by allowing employee to stay in area.. So, if your feeling Like being treated like garbage and not getting what you anticipate, this is...

This was a KFC and Taco Bell. We ordered a couple of KFC meals from the drive-thru. We literally had to wait 50 minutes to get our food. They left us sitting there at the window while other cars behind us lined up around the building, waiting for their order. Some cars even pulled out and left. I felt so bad for the people behind us. I know they were probably cussing us thinking we ordered a whole lot. They never said it may take 5 minutes or 40 minutes. He just left us sitting there. Finally, after 25 minutes waiting at the window, the lady opened the window and said they were just waiting on our chicken and asked me to pull up. I pulled up thinking it would only be a couple more minutes, and I had already invested all this time waiting. However, after waiting another 10 minutes, I walked inside to find out what was going on. Every worker looked at me like and never spoke. I waited 5 minutes for, I guess, a manager who said she would bring it out when It was ready. Waited another 10 minutes and then...FINALLY, FOOD! I would have helped them catch the chicken and even helped pluck the feather if I knew I was going to have to wait that long for a couple of meals. NEVER AGAIN, will I go...